Marlana Littleton

Provided management with sales feedback in order to address concerns raised in sales reports. Was in charge of representing. Calculated the totals of the bills and the tax amounts. Customer returns were accepted and processed by me. Emphasized customer service excellence by continuing to train front-line team members, resulting in an increase in customer satisfaction. Was in charge of training and mentoring new employees. Implemented merchandising and promotional changes throughout the area to increase sales. Checked transactions for possible fraud. Was in charge of keeping the store clean and orderly. Began service consultations by asking open-ended questions to learn about customers' personal preferences and needs. Restocked shelves by opening inventory boxes. Counted registers, made deposits, and stored and filed all daily paperwork as I opened and closed the store times per week. Tracked and prioritized work orders to meet daily production requirements. Completed the procedures for opening and closing the store. Monitored and corrected inefficient or inaccurate work to maintain team performance. Customers were directed to the correct store locations by me. Provided hands-on assistance to customers, assessing their needs and keeping up to date on their preferences. Dismantled boxes and disposed of garbage. Improved customer service by projecting a friendly and knowledgeable attitude.

Finished esthetics school. Studied product ingredients. Learned facial techniques. Learned waxing techniques. Learned facial massage techniques. Learned different product lines. Learned product sales. Built and maintained professional relationships with clients.