MARLANA ROBINSON
Midwest City
Summary
Dynamic customer service professional excelling in conflict resolution and problem-solving. Proven ability to train and mentor teams while enhancing customer satisfaction through effective communication.
Overview
2027
2027
years of professional experience
Work History
Customer Service Representative
Sitel
Norman, OK
- Assisted customers with inquiries, ensuring prompt and accurate information delivery.
- Resolved customer complaints through effective problem-solving techniques, enhancing satisfaction.
- Utilized CRM software to document interactions and track resolution processes efficiently.
- Collaborated with team members to improve service delivery and streamline communication channels.
Picker/Packer Associate
Petra Industries
Edmond, OK
- Sorted and organized merchandise to optimize warehouse layout and accessibility.
- Pulled orders quickly to maintain demanding productivity goals.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Prepared orders for shipment, ensuring accuracy in picking items.
- Maintained cleanliness and safety standards throughout the warehouse environment.
Sous Chef
TCC TO GEAUX
Oklahoma City, OK
05.2025 - Current
- Assisted in daily kitchen operations, ensuring timely meal preparation and service.
- Maintained high standards of food safety and sanitation practices throughout the kitchen.
- Collaborated with head chef to develop new menu items and seasonal specials.
- Trained and mentored junior kitchen staff on cooking techniques and presentation skills.
- Implemented efficient food prep procedures, reducing waste and improving overall productivity.
Night Shift Supervisor
Oncue Express
Oklahoma City, OK
09.2023 - 05.2025
- Supervised night shift operations, ensuring adherence to safety protocols and efficiency standards.
- Trained and mentored team members on operational procedures and best practices.
- Coordinated workflow assignments to optimize productivity during peak hours.
- Conducted regular inspections of facilities and equipment for maintenance needs.
- Monitored performance metrics to identify areas for improvement within the team.
- Resolved conflicts and addressed employee concerns in a timely manner to maintain morale.
- Assisted customers with complaints, questions, and concerns.
Bud Trimmer
Legally Rooted
Edmond, OK
09.2023 - 05.2024
- Trained in safe handling and trimming of cannabis plants to ensure quality and consistency.
- Executed daily trimming tasks efficiently, maintaining high standards of cleanliness and organization.
- Collaborated with team members to optimize workflow and improve trimming techniques.
- Monitored plant health during trimming processes, identifying issues for timely intervention.
Assistant Manager
Dunkin' Donuts
Oklahoma City, OK
04.2017 - 09.2022
- Supervised daily operations, ensuring adherence to quality and service standards.
- Trained and mentored staff on operational procedures and customer service excellence.
- Developed and implemented workflow improvements to optimize efficiency during peak hours.
- Managed inventory levels, conducting regular audits to minimize waste and costs.
- Enhanced customer satisfaction through effective problem resolution and service recovery strategies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Security Officer
Grand Casino Hotel & Resort
McLoud, OK
10.2014 - 12.2014
- Monitored premises to ensure safety and security compliance for guests and staff.
- Conducted regular patrols to identify and mitigate potential security risks proactively.
- Responded promptly to incidents, coordinating with law enforcement as necessary.
- Developed and maintained incident reports, ensuring accurate documentation of all events.
Material Handler
TDK
Shawnee, OK
10.2012 - 01.2014
- Monitored inventory levels and conducted regular stock audits to ensure accuracy.
- Implemented safety protocols, reducing workplace accidents and enhancing compliance.
- Assisted in maintaining cleanliness and organization of storage areas to enhance productivity.
- Coordinated with quality control teams to inspect incoming materials for defects or discrepancies.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
Education
High School Diploma -
Wright Career College
Oklahoma City, OK10-2012
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Call center operations
- Professional telephone demeanor
- Scheduling
- Follow-up skills
- Paperwork processing
- Product knowledge
- Order processing
- Appointment scheduling
- Call management
- Live chat support
Timeline
Sous Chef
TCC TO GEAUX
05.2025 - Current
Night Shift Supervisor
Oncue Express
09.2023 - 05.2025
Bud Trimmer
Legally Rooted
09.2023 - 05.2024
Assistant Manager
Dunkin' Donuts
04.2017 - 09.2022
Security Officer
Grand Casino Hotel & Resort
10.2014 - 12.2014
Material Handler
TDK
10.2012 - 01.2014
Customer Service Representative
Sitel
Picker/Packer Associate
Petra Industries
High School Diploma -
Wright Career College