MARLANE ZETTLEMOYER
Cherry Hill,NJ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Server
Amato Bros.
09.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Floral Sales Manager
Native Floral Group
01.2024 - Current
- Responsible for floral merchandising, keeping cooler clean, intake and RTV of product, inventory count, sales.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Implemented process changes to streamline sales department workflow.
Merchandiser
Garden State Growers Simply Set
04.2024 - 10.2024
- Conducted regular inventory checks to maintain accurate stock levels.
- Provided feedback from customers regarding product selection, display, and pricing.
- Maintained a clean and organized work environment at all times.
- Coordinated promotional events such as special sales or clearance items.
- Created merchandising plans based on customer buying habits and trends in the industry.
- Organized displays according to company standards and specifications.
- Participated in weekly meetings regarding upcoming promotions or changes in product lines.
- Restocked shelves with current merchandise in attractive displays to promote sales.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
Commercial Lines Account Executive and Licensed Insurance Agent
Martin Insurance Group
07.2016 - 05.2024
- Commercial Lines Account Executive and Licensed Insurance Agent
- Managed customer service, client meetings (in-person and virtual), all aspects of the renewal process from initial renewal review to binding of coverage, remarketing of policies, billing operations and premium financing processes.
- Maintained ongoing collaboration with Producers
- Implemented strategies to maximize customer satisfaction and optimize service delivery.
- Proficient in Microsoft Suite, AMS360, as well as multiple carrier websites.
- Obtained AAI designation (Accredited Advisor of Insurance)
- Provided timely customer service support to resolve any issues quickly and efficiently.
- Analyzed customer data to develop targeted campaigns that increased customer loyalty and retention rates.
- Developed and maintained relationships with key clients to ensure customer satisfaction.
- Provided exceptional customer service by responding promptly to inquiries and resolving issues quickly.
- Attended networking events to build relationships with potential customers.
- Prepare ACORD applications and coordinate submissions, including loss runs, description of operations, loss summary
- Request renewal policy corrections
- Issue detailed certificates of insurance, including review of contractual insurance provisions
- Billing, premium financing and non-payment follow-up
- Build relationships with underwriters and secondary insured contacts
- Compliance and Contract review
Server
Juicy Lucy’s Steakhouse
08.2023 - 04.2023
- Delivered food orders promptly and courteously.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Provided excellent customer service to ensure satisfaction.
Event Designer
Fabulous Foods
04.2014 - 04.2016
- Oversaw all aspects of floral and event decor including client meetings, proposal writing, sales generation, and delivering top-notch customer service.
- Negotiated contracts with vendors to secure best prices on services required for successful completion of events.
- Coordinated with vendors to ensure timely delivery of materials needed for events.
- Conducted site visits prior to events to evaluate space availability and suitability for specific activities.
- Ensured all materials needed for the event were available in adequate quantities.
- Prepared detailed budgets outlining expected costs associated with planned events.
- Developed creative concepts and designs for events, including layout, décor and other visual elements.
- Collaborated with clients to determine their needs, budget and preferences for events.
- Researched venues and made recommendations based on client's requirements.
- Created event timelines to ensure deadlines were met and tasks completed on time.
- Supervised set up of decorations at the venue before the event began.
- Managed logistics during events to ensure smooth running of activities.
- Assisted with post-event cleanup by directing staff members in taking down decorations or cleaning up after a party.
Server, Bartender
Grande Saloon
11.2011 - 04.2014
- Handled money transactions accurately while following company procedures for handling cash payments.
- Took orders from customers accurately and in a timely manner.
- Followed health safety guidelines when preparing and serving food products.
- Prepared drinks according to standard recipes.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Delivered food orders promptly and courteously.
- Greeted guests and provided menus.
- Ensured that each guest was served courteously, quickly, and efficiently.
Banquet Server
Riverside Manor
06.2011 - 10.2011
- Provided prompt, friendly service to all guests during banquets or catered events.
- Served beverages and appetizers to guests in an efficient manner.
- Greeted guests upon arrival and provided assistance throughout the event.
- Changed table settings between courses as necessary.
- Provided refills on drinks as requested by customers.
- Responded promptly and courteously to guest inquiries and complaints.
- Cleared away used plates and utensils following end of meal service.
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
Office Assistant and Cookie Maker
Mad Mac LLC
07.2010 - 06.2011
- Oversaw production, shipping, and customer service for fine French Pastries while also managing payroll, phones, orders, and deliveries
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Prepared dough and cookie batter for baking according to recipes.
- Cleaned ovens, pans, utensils used in baking process after each shift.
Spa Concierge
Spa of the Rockies
09.2008 - 04.2010
- Responsible for customer service, opening or closing the spa, utilizing in- house programming, reception, reservations, filing, cashier duties and retail sales
- Since this was a brand new Spa and I have been with them since before they opened I was also responsible for creating the protocols for the front desk.
Licensed Property Casualty and Health and Life Agent
Peter Martin Insurance
09.2008 - 07.2009
- Managed all aspects of customer service, billing, quoting, commissions, appeals letters, payroll and carrier communication while utilizing in-house programs.
- Researched and resolved customer inquiries regarding existing policies or services provided by the company.
- Built relationships with customers through regular communication, follow-up calls, emails.
- Attended continuing education classes to stay up-to-date on current laws and regulations governing the sale of life insurance products.
- Identified opportunities for cross-selling additional products or services.
- Assisted clients in completing applications, forms, and other necessary paperwork for policy purchase or changes.
Server
Charlie Brown’s Steakhouse
09.2007 - 09.2008
- Delivered food orders promptly and courteously.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Greeted guests and provided menus.
Licensed Property and Casualty Agent
Peter Martin Insurance
05.2006 - 09.2007
- Responsible for personal line and commercial lines customer service, quoting, commissions, and payroll, as well as contacting carriers and utilizing in-house programs.
- Handled customer inquiries regarding policy changes, billing issues, and claims status.
- Attended continuing education classes related to Property and Casualty Insurance topics.
- Prepared proposals, applications, renewals, endorsements, cancellations and other documents as required.
- Upsold products to policyholders and potential new clients.
Service Department Appointment Coordinator
Mount Ephraim Dodge
10.2005 - 05.2006
- Managed appointment bookings for vehicle maintenance while also handling customer inquiries through various communication channels.
- Provided general clerical support such as filing, faxing, copying documents.
Car Sales
Bill Heard Chevrolet
05.2005 - 10.2005
- Maintained customer satisfaction by providing prompt, reliable service.
- Provided follow-up customer service after a car sale was completed.
- Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
- Negotiated prices with customers who wanted to buy used cars from the dealership's lot.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
- Developed relationships with potential buyers through phone calls and emails.
- Greeted customers and provided product information.
- Attended weekly staff meetings to discuss new marketing initiatives and customer feedback.
- Presented persuasive arguments to close deals quickly while maintaining high profit margins for the dealership.
Floral Liaison
Flowers by Harrington Smith
02.2005 - 05.2005
- Responsible for creating and writing up wedding and party proposals, floral delivery, phones, order taking, and plant care.
Spa Therapist
Yampah Spa and Vapor Caves
12.2004 - 05.2005
- Provided body wraps, scrubs, or other specialized treatments as requested by customers.
- Maintained professional standards of hygiene and cleanliness in the spa environment.
- Remained current on new products and procedures offered at the spa.
- Recommended additional services based on customer's needs.
Office Assistant
Peter Martin Insurance
12.2004 - 05.2005
- Demonstrated proficiency in Microsoft Office, phone operations, and organizing paperwork.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Maintained an organized filing system of paper documents and electronic files.
- Provided administrative support to multiple departments as needed.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
Reception, Operator, Cashier
Cherry Hill Dodge
05.2004 - 11.2004
- Scheduled appointments for clients, customers, and other visitors.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Data Entry
Kelly Services, JK Group
02.2004 - 04.2004
- Optimized usage of internal software tools
- Performed data entry duties as required by management.
- Performed data entry tasks accurately and efficiently.
Education
American Studies
Rider University
Lawrenceville, New JerseySkills
- Customer Relationship Management (CRM)
- Friendly and outgoing
- Active listener
- Leads Prospecting
- Policy Renewals
- Customer follow-up
- Account Management
- Client Retention
- Customer Service
Timeline
Server
Amato Bros.
09.2024 - Current
Merchandiser
Garden State Growers Simply Set
04.2024 - 10.2024
Floral Sales Manager
Native Floral Group
01.2024 - Current
Server
Juicy Lucy’s Steakhouse
08.2023 - 04.2023
Commercial Lines Account Executive and Licensed Insurance Agent
Martin Insurance Group
07.2016 - 05.2024
Event Designer
Fabulous Foods
04.2014 - 04.2016
Server, Bartender
Grande Saloon
11.2011 - 04.2014
Banquet Server
Riverside Manor
06.2011 - 10.2011
Office Assistant and Cookie Maker
Mad Mac LLC
07.2010 - 06.2011
Spa Concierge
Spa of the Rockies
09.2008 - 04.2010
Licensed Property Casualty and Health and Life Agent
Peter Martin Insurance
09.2008 - 07.2009
Server
Charlie Brown’s Steakhouse
09.2007 - 09.2008
Licensed Property and Casualty Agent
Peter Martin Insurance
05.2006 - 09.2007
Service Department Appointment Coordinator
Mount Ephraim Dodge
10.2005 - 05.2006
Car Sales
Bill Heard Chevrolet
05.2005 - 10.2005
Floral Liaison
Flowers by Harrington Smith
02.2005 - 05.2005
Spa Therapist
Yampah Spa and Vapor Caves
12.2004 - 05.2005
Office Assistant
Peter Martin Insurance
12.2004 - 05.2005
Reception, Operator, Cashier
Cherry Hill Dodge
05.2004 - 11.2004
Data Entry
Kelly Services, JK Group
02.2004 - 04.2004
American Studies
Rider University