Marlayna Edwards
Orange City,FL
Summary
Dynamic Lockbox Operations Manager with a proven track record at Technology Management Resources, enhancing client satisfaction and operational productivity. Excelled in problem-solving and team leadership, significantly improving payment processing efficiency and compliance. Developed impactful training materials, aligning staff skills with organizational goals. Expert in operations management and customer service, fostering a positive and efficient work environment.
Overview
11
11
years of professional experience
Work History
Lockbox Operations Manager
Technology Management Resources
Altamonte Springs, FL
06.2014 - Current
- Maintained secure handling of confidential information with strict adherence to company policies and regulations.
- Enhanced client satisfaction by promptly researching and resolving payment discrepancies and inquiries.
- Demonstrated adaptability by quickly learning new software applications for more efficient payment processing tasks.
- Performed periodic audits on processed payments, ensuring compliance with internal controls and regulatory requirements.
- Collaborated with other departments to streamline lockbox processes, resulting in increased productivity for the organization.
- Maintained high levels of data accuracy with meticulous attention to detail during data entry tasks.
- Reduced processing errors by consistently following established guidelines and procedures when handling client payments.
- Promoted a positive work environment by actively participating in team meetings and discussions related to process improvements.
- Contributed to the successful completion of daily lockbox goals through effective communication and teamwork.
- Created comprehensive training materials for new hires to enhance understanding of company policies and procedures.
- Collaborated with department heads to identify training needs and align programs with organizational goals.
- Reviewed and updated training materials regularly to keep content relevant and aligned with company objectives.
- Assisted customers with inquiries about account services and banking products.
- Educated customers on various account options and features.
- Resolved client concerns rapidly by implementing innovative support solutions.
- Developed tailored communication strategies to address client needs.
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Employee relations and conflict resolution
- Staff training
Timeline
Lockbox Operations Manager
Technology Management Resources
06.2014 - Current