Marlece Leon
Culver City,United States
Summary
Customer service and front-end professional with 3 years of experience at a leading grocery retailer, adept at enhancing shopper experiences and managing efficient front-end operations. Demonstrates strong skills in team leadership, time management, and conflict resolution, contributing to a positive shopping atmosphere and consistent achievement of sales targets. Committed to process improvement and customer engagement, with a focus on maintaining compliance and promoting store initiatives. Great customer service, very well respected very patient very understanding
Overview
5
5
years of professional experience
1
1
Certification
Work History
Host/customer service
Islands restaurant
Los Angeles
12.2025
- Warmly welcomed guests, managed reservations, and ensured smooth seating flow. Collaborated with team to enhance customer satisfaction and streamline operations.
- Optimised table turnover rates, reducing wait times and increasing customer throughput. Implemented efficient seating strategies to maximise restaurant capacity.
Coffee/juice Barista
Whole Foods Market Inc
El Segundo, CA
01.2025 - 06.2025
- Maintained inventory levels by monitoring stock and notifying management when supplies were running low, preventing potential shortages or delays in service.
- Ensured high-quality ingredients in juice blends by regularly inspecting produce for freshness and discarding any subpar items.
- Fostered a sense of community within the establishment by participating in local events, such as farmers'' markets or health fairs, representing the brand positively and attracting potential customers.
- Upheld a safe environment for both staff and customers by adhering to safety guidelines regarding equipment usage and promptly attending to any spills or hazards on the floor.
Customer service/ front end
Whole Foods
Santa Monica
04.2022 - 10.2023
- Delivered exceptional customer service at Whole Foods, enhancing shopper experiences. Efficiently managed front-end operations, ensuring smooth transactions and minimal wait times.
- Optimised checkout processes at Whole Foods, reducing queue times and improving customer satisfaction. Consistently met sales targets and received positive feedback.
- Fostered a team-oriented environment at Whole Foods, cooperating with colleagues to resolve issues swiftly. Contributed to a positive shopping atmosphere.
- Maintained meticulous accuracy in cash handling and inventory management at Whole Foods. Ensured compliance with company policies and food safety standards.
- Provided empathetic assistance to customers at Whole Foods, addressing inquiries and resolving complaints effectively. Promoted store initiatives and loyalty programmes.
Customer service
Aeropostale
Los Angeles
11.2020 - 10.2022
- Delivered exceptional customer service at Aeropostale, enhancing shopper satisfaction. Resolved queries promptly, boosting store reputation and fostering customer loyalty.
- Optimised sales techniques at Aeropostale, contributing to revenue growth. Consistently met targets, demonstrating strong product knowledge and upselling skills.
Education
High school diploma - undefined
Venice high school
Los Angeles06.2019
Skills
- Team Leadership
- Time Management
- Conflict Resolution
- Customer Engagement
- Process Improvement
- Sales Strategy
- Team player mentality
Certification
BLS certificate
Timeline
Host/customer service
Islands restaurant
12.2025
Coffee/juice Barista
Whole Foods Market Inc
01.2025 - 06.2025
Customer service/ front end
Whole Foods
04.2022 - 10.2023
Customer service
Aeropostale
11.2020 - 10.2022
High school diploma - undefined
Venice high school