Cathy Chase
Studio City,CA
Summary
To secure a position in as Customer Service Representative by applying my developed communication skills in order to assist customers in any given situation.
Overview
10
10
years of professional experience
Work History
HOST/CUSTOMER SERVICE
MODERN ANIMAL
STUDIO CITY, CA
07.2020 - Current
- Provide assistance to the Veterinary Technicians and Veterinarians; Chat communication with members and our Virtual Care team; assisting members with appointment and surgery scheduling; billing and general administrative support, while being comfortable and confident as the face of the practice.
- Professional with outstanding customer service skills, the ability to multi-task effectively while paying attention to detail, organized, and have excellent communication both in person and through writing.
COFFEE ADVISOR
MCG - NESPRESSO
Los Angeles, CA
09.2018 - 12.2019
- Engaging customers and creating excitement around Nespresso’s products through coffee preparation and tastings.
- Driving brand awareness through education and demonstration, while communicating features and benefits of Nespresso products.
- Responsible for providing consumer feedback and detailed reports to help capture larger market share.
INTERN (EXTERNSHIP)
BEVERLY OAKS ANIMAL HOSPITAL
Sherman Oaks, CA
05.2019 - 08.2019
- Provided assistance to the Veterinary Technicians and Veterinarians; Helped administer medication or immunizations; Provided patient restraint during procedures and examinations; Monitored and cared for animals after surgery.
RETAIL SHIFT LEAD
PRESSED JUICERY
Beverly Hills, CA
05.2018 - 08.2018
- Provided impeccable customer service and excels in exposing and selling new products and trends to customer base;
- Created daily sales goals for retail team to help drive company growth;
- Maintained immaculate store appearance and cleanliness standards.
LEAD CANINE NUTRITION CONSULTANT
JUST FOOD FOR DOGS
Sherman Oaks, CA
12.2014 - 07.2016
- Promoted within 2 months to Lead Canine Nutrition Consultant.
- Polished professional who trained employees on exceptional customer service etiquette and sales techniques.
- Delivered strong customer retention.
- Worked directly with CEO in the hiring process of new frontline consultants.
- Top supplement sales consultant company-wide.
- Increased store sales from $800 per day to $4,000 per day within a six-month period.
- Implemented marketing and merchandising decisions that helped company grow fiscally.
Education
Graduate - Veterinary Assistant Program
Animal Behavior College
Skills
- Outstanding interpersonal skills
- Superior customer service
- Computer proficiency
- Excellent follow-through
Volunteer Experience
- Pets With Purpose, Previous Owner/Handler of a Certified Therapy Dog, Burbank, CA
- Love On 4 Paws, Canine Assisted Therapy, Los Angeles, CA
Timeline
HOST/CUSTOMER SERVICE
MODERN ANIMAL
07.2020 - Current
INTERN (EXTERNSHIP)
BEVERLY OAKS ANIMAL HOSPITAL
05.2019 - 08.2019
COFFEE ADVISOR
MCG - NESPRESSO
09.2018 - 12.2019
RETAIL SHIFT LEAD
PRESSED JUICERY
05.2018 - 08.2018
LEAD CANINE NUTRITION CONSULTANT
JUST FOOD FOR DOGS
12.2014 - 07.2016
Graduate - Veterinary Assistant Program
Animal Behavior College