Marlee Knight
Downingtown,PA
Summary
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level marketing position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Hostesss
Timothy’s
Exton, PA
08.2016 - 05.2018
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Server
World Of Beer
Exton, PA
04.2021 - 02.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Bartender/Server
Revival Pizza
Chester Springs, PA
08.2023 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Education
GED -
Downingtown High School
Exton, PA06.2018
Bachelor of Arts - Psychology
Pennsylvania State University
University Park, PA08.2022
Certificate in Digital Marketing - Digital Marketing
The Wharton School of The University of Pennsylvan
Philadelphia, PA09.2023
Life Insurance Producer License - Life Insurance
XCEL Solutions
Online06.2023
Skills
- Food Service
- Food Preparation
- Suggestive Selling
- Health Codes Compliance
- Payment Processing
- Menu Memorization
- Engaging Personality
- Highly Reliable
Certification
- RAMP License - 2023-2025
- Resident Producer License, Life Insurance- 2023-2025
- Digital Marketing Certificate of The Wharton School of the University of Pennsylvania- 2023
Timeline
Bartender/Server
Revival Pizza
08.2023 - Current
Server
World Of Beer
04.2021 - 02.2023
Hostesss
Timothy’s
08.2016 - 05.2018
GED -
Downingtown High School
Bachelor of Arts - Psychology
Pennsylvania State University
Certificate in Digital Marketing - Digital Marketing
The Wharton School of The University of Pennsylvan
Life Insurance Producer License - Life Insurance
XCEL Solutions