Marleen Bozied

• Mitigated security and operational risks through collaboration with customers, law enforcement, and drivers
• Managed communications with law enforcement, customers, and drivers via phone, email, and chat
• Researched and troubleshot issues for drivers and customers using internal tools
• Triaged high-severity incidents to ensure prompt resolutions
• Resolved issues affecting driver and customer delivery experiences
• Served in stretch role as a Crisis Specialist during the peak season
• Facilitated training sessions for new hires after obtaining certification as a training facilitator
• Executed roles in over 50 mitigation calls, launching Incident Rooms as a Crisis Specialist, assigning action items, taking notes and composing narratives
• Presented tools and their use in correlation to a high severity incident during a TTX exercise for Amazon leadership

Provided Spanish-English translation for registration processes and parent-teacher conferences.

• Supported ESL and Special Education programs as a classroom assistant
• Delivered instruction across K-12 classrooms, ensuring continuity and student engagement
• Enhanced parent engagement through communication systems, leading to increased parent participation

• Directed HR, training, inventory management, and vendor communications
• Managed daily deposits, customer service, and dispatching tow calls
• Streamlined back-office processes and inventory control

• Managed office tasks including correspondence, equipment prep, and camp logistics
• Supported athletes during events and maintained operational readiness
• Organized schedules for team meetings and events at Legend Hockey.
• Managed correspondence and communication between departments effectively.
• Scheduled lodging and travel itineraries

• Trained and supervised new hires to maintain operational standards
• Scheduled films and managed inventory for consistent movie operations
• Handled shift delegation, customer service, and end-of-day reporting

• Assisted clients with daily living activities including meal prep and shopping
• Maintained household organization and supported independent living
• Ran errands for clients and drove to appointments to maintain wellness and support daily living needs