Marleen Mejia
Lake Elsinore,CA
Summary
Certified Swing Manager with a strong focus on team collaboration and operational efficiency. Skilled in training and supervising staff to ensure compliance with quality standards while enhancing customer satisfaction.
Overview
4
4
years of professional experience
Work History
Certified Swing Manager
McDonald's
Lake Elsinore, CA
10.2024 - Current
- Supervised team operations to ensure efficient service delivery during peak hours.
- Implemented quality control measures to maintain food safety and hygiene standards.
- Facilitated smooth transitions between shifts by thoroughly reviewing staffing plans and communicating any changes promptly to incoming managers.
- Enhanced customer satisfaction through consistently providing friendly and efficient service.
- Ensured compliance with company policies and local regulations by maintaining proper documentation for crew members.
- Utilized Harri to create a structured weekly schedule, ensuring adequate staffing for restaurant needs.
- Submitted the weekly coin order to meet demand.
- Created reports that analyzed labor, Voice, PACE, and service time statistics.
Crew Trainer
McDonald's
Lake Elsinore, CA
03.2023 - 10.2024
- Trained new crew members on operational procedures and customer service standards.
- Monitored team performance to ensure adherence to quality and safety protocols.
- Collaborated with management to enhance workflow efficiency and reduce service times.
- Set a positive example for team members by providing high-quality service.
- Facilitated open communication between crew members, promoting teamwork and collaboration.
Crew Member
McDonald's
Lake Elsinore, CA
06.2022 - 03.2023
- Delivered exceptional customer service, ensuring customer satisfaction during high-volume shifts.
- Operated point-of-sale systems accurately, processing transactions efficiently and maintaining cash register integrity.
- Collaborated with team members to maintain organization in dining and kitchen areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
High School Diploma -
Elsinore High School
Wildomar, CA06.2024
Skills
- Operational efficiency
- Health and safety regulations
- Adaptability and flexibility
- Strategic planning
- Delegation
- Teamwork and collaboration
- Customer service
- Multitasking
- Reliable and responsible
- Problem-solving
- Excellent communication
Timeline
Certified Swing Manager
McDonald's
10.2024 - Current
Crew Trainer
McDonald's
03.2023 - 10.2024
Crew Member
McDonald's
06.2022 - 03.2023
High School Diploma -
Elsinore High School