Years of experience
Kaitlyn Elizabeth Goodman
Summary
To obtain a position that will allow me to build a professional career. Seeking opportunities that will enable me to utilize my educational background, management skills, and my ability to adapt to new and fast-paced environments.
Overview
9
9
Work History
Certified Swing Manager
McDonald's
07.2016 - Current
- Monitored premises and assigned tasks to keep facilities clean, neat, stocked and organized.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Servsafe certified.
- Worked at 9 different locations across multiple franchises and corporate stores.
Guest Services Associate
IHG Hotels & Resorts
07.2024 - 11.2024
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
Deli/Bakery Associate
Walmart
06.2021 - 06.2024
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Often adapted to new environments when needed across various other departments in the store.
- Directed and trained new employees within the intertwined departments.
Warehouse Associate
BW Retail Solutions
07.2019 - 06.2020
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Worked with carriers to understand and following shipping policies, track packages, and meet shipping schedules.
- Used warehouse management software to reconcile daily inventory.
Education
Bachelor of Science - Operations Management, Supply Chain Management
Oakland University
Rochester, MI12-2024
Skills
- Operational efficiency
- POS system
- Quality controls
- Employee training
- Good Telephone Etiquette
- Calm under pressure
- Team management
- Analytical and critical thinking
- Task prioritization
- Microsoft outlook, word, and Excel
- WordPress proficiency
- Experience with Simio
Leadership Extracurriculars
- Preschool Class Assistant, Abc Day Care Center, 10/01/14, 06/01/15, Clay Township, MI, Assisted the teacher in running a smooth classroom environment for about 15 children under the age of 5., Worked a total of 300+ hours, which typically took place for 2 hours a day every weekday after the end of my own school day.
- Tutor, Algonac - Clay Library, 10/01/17, 05/01/18, Algonac, MI, Tutored kids and teens kindergarten through 9th grade in all subjects., Acted as the sole tutor available in the public library.
Languages
Spanish
Limited Working
Work Preference
Work Type
Full TimePart TimeInternshipWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsPaid time offQuote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Guest Services Associate
IHG Hotels & Resorts
07.2024 - 11.2024
Deli/Bakery Associate
Walmart
06.2021 - 06.2024
Warehouse Associate
BW Retail Solutions
07.2019 - 06.2020
Certified Swing Manager
McDonald's
07.2016 - Current
Bachelor of Science - Operations Management, Supply Chain Management
Oakland University
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