McKenzie Plesko
Coleman,MI
Summary
Detail-oriented professional with extensive experience in hospitality management. Known for effective coaching and mentoring, consistently enhancing guest experiences through exceptional service and operational improvements.
Overview
5
5
years of professional experience
Work History
Certified Swing Manager
McDonald's
04.2021 - Current
- Supervised daily operations, ensuring team efficiency and adherence to service standards.
- Trained and mentored crew members, fostering a collaborative work environment.
- Implemented effective scheduling practices, optimizing labor costs while maintaining service quality.
- Monitored food safety and hygiene protocols, ensuring compliance with health regulations.
- Analyzed customer feedback to enhance service delivery and guest satisfaction levels.
- Resolved operational challenges swiftly, minimizing disruptions to workflow and service times.
- Managed employee performance to give guests accurate, efficient and personable service each and every time.
- Managed employee conflicts professionally, fostering a healthy work environment with open communication channels.
- Facilitated smooth transitions between shifts by thoroughly reviewing staffing plans and communicating any changes promptly to incoming managers.
- Enhanced customer satisfaction through consistently providing friendly and efficient service.
- Developed daily goals for the team that aligned with overall business objectives, increasing productivity levels.
- Monitored premises and assigned tasks to keep facilities clean, neat, stocked and organized.
- Implemented inventory management systems to minimize waste and reduce costs.
- Increased sales by creating engaging promotions and effectively upselling menu items.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Motivated staff to perform at peak efficiency and quality.
- Provided exceptional customer service while managing busy shifts, resulting in increased return visits from patrons.
Education
High School Diploma -
Skills
- Operational efficiency
- Health and safety regulations
- Sales support
- Checklist management
- Sales and marketing
- Continuous improvement
- Strategic planning
- Hospitality management
- Coaching and mentoring
- Teamwork and collaboration
- Customer service
- Time management
- Reliable and responsible
- Attention to detail
- Problem-solving abilities
- Effective communication
Timeline
Certified Swing Manager
McDonald's
04.2021 - Current