Marlei Wilcox
Miramar,FL
Summary
Highly focused on achieving all goals I set for myself. I'm a fast learner and well at multitasking. Great leadership skills and also a customer-focused team player. Always available to learn and grow within life or even the company itself.
Overview
4
4
years of professional experience
Work History
Receptionist
Halo Spa Center
Aventura, Florida
07.2024 - 02.2025
- Sorted incoming mail and directed to correct personnel each day.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Monitored office supplies inventory
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Welcoming guests, clients, and employees with a professional and friendly demeanor.
- Monitored office supplies inventory and placed orders when necessary.
Customer Service Representative
Teleperformance
Miami, FL
07.2022 - 04.2024
- Offer solutions and take care of any complaints customers have.
- Managing inbound/outbound calls and assessing customer needs to achieve satisfaction.
- Assisting customers with any issues they are requesting assistance with.
- Consistent with each and every call while providing professional and great customer service.
- Resolving problems while greeting customers, showing empathy, and being courteous and helpful.
Sales Representative
Finish Line
Pembroke Pines, Florida
01.2021 - 05.2022
- Welcoming customers as they enter the store and offering assistance in a friendly, approachable manner.
- Assisting customers in selecting the right footwear, apparel, or accessories by understanding their needs and providing expert knowledge about the products.
- Answering customer questions about products, sizes, pricing, promotions, and store policies.
- Ensuring customers feel valued by providing excellent service and resolving any issues or complaints
Education
High School Diploma -
Henry D Perry Educational Center
Pembroke Pines, Florida06-2022
Skills
Highly organized and detailed oriented, Work ethic, Customer Service, Problem solver, Communication skills
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Receptionist
Halo Spa Center
07.2024 - 02.2025
Customer Service Representative
Teleperformance
07.2022 - 04.2024
Sales Representative
Finish Line
01.2021 - 05.2022
High School Diploma -
Henry D Perry Educational Center