Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Marlen Aguilar

Las Vegas,NV

Summary

Proven leader with a track record of enhancing customer loyalty and streamlining operations at Nature's Sunshine Products NSP. Excels in leadership and team building, alongside bilingual communication skills, driving significant improvements in team efficiency and customer retention. Achieved notable sales growth through strategic problem resolution and performance analysis.

Overview

13
13
years of professional experience

Work History

General Manger

Clyde's Hot Chicken
09.2022 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Customer Service Lead

Nature's Sunshine Products NSP
04.2020 - 07.2022
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Improved team efficiency by implementing new training procedures and streamlining work processes.
  • Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.

Stay at Home Mother

Self
01.2011 - 04.2020
  • Self-motivated, with a strong sense of personal responsibility
  • Excellent communication skills, both verbal and written.

Education

Rancho High School
Las Vegas, NV
05.2008

Skills

  • Leadership and team building
  • Problem Resolution
  • Customer Retention
  • Deadline-oriented
  • Performance Evaluations
  • Performance Analysis
  • Sales expertise
  • Bilingual
  • Team Player
  • Efficient multi-tasker

Accomplishments

  • Achieved $100k of revenue in 1st Quarter through effectively implementing new upselling techniques.

Timeline

General Manger

Clyde's Hot Chicken
09.2022 - Current

Customer Service Lead

Nature's Sunshine Products NSP
04.2020 - 07.2022

Stay at Home Mother

Self
01.2011 - 04.2020

Rancho High School

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Marlen Aguilar