Marlen Alvarado
Round Rock,TX
Summary
Proactive Front Desk Agent and Line Worker with extensive experience in guest services and hospitality. Demonstrates strong cash handling, customer service, and problem-solving skills, alongside expertise in PEP and ONQ systems. Known for exceptional teamwork, time management, and maintaining high standards of cleanliness and organization.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Hilton Garden Inn
07.2022 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Line Worker
Rosa's Cafe & Tortilla Factory
03.2020 - 11.2022
- Collaborated with team members to meet daily quotas and improve overall productivity on the line.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Provided backup support for other departments when needed, showcasing versatility within the restaurant environment.
- Greeted customers entering store and responded promptly to customer needs.
Education
Associate of Science - Business Administration
Austin Community College
Round Rock, TX05.2028
High School Diploma -
Cedar Ridge High School
Round Rock05.2022
Skills
- Customer Service
- Problem-solving skills
- Cash Handling
- Time Management
- Organization
- PEP and ONQ experience
- Teamwork and Collaboration
- Phone and Email Etiquette
- Microsoft Office experience
- Multitasking
Certification
- TABC Certification
- Food Handlers Certification
Languages
Spanish
Full Professional
Timeline
Front Desk Agent
Hilton Garden Inn
07.2022 - Current
Line Worker
Rosa's Cafe & Tortilla Factory
03.2020 - 11.2022
Associate of Science - Business Administration
Austin Community College
High School Diploma -
Cedar Ridge High School
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