MARLEN ALVAREZ
West Valley City,UT
Summary
Hardworking and reliable employee with extensive background in variety of customer service assistance. Knowledge of transferable skills such as but not limited to; operating cash registers, stocking merchandise, and providing excellent customer service. As well as effective values including being highly organized, proactive, and punctual. Works well within team settings, ability to multitask, and take on last minute tasks when needed and asked. Takes pride in communicating with management and coworkers to create an efficient and enthusiastic environment.
Overview
3
3
years of professional experience
Work History
Airport Passenger Service Agent
Prospect Airport Services
Salt Lake City, UT
10.2024 - Current
- Greeted passengers and provided boarding instructions
- Assisted passengers during boarding, deplaning, and connecting flights
- Answered inquiries from customers regarding travel information
- Assisted special needs passengers and unaccompanied minors, driving seamless airport experience
- Pushed wheelchairs with passengers through terminal and gate areas to ease transport
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills
Cashier/Cook
Raising Cane's
West Valley City, UT
09.2021 - 10.2024
- Greeting and attending customers in a timely and efficient manner
- Assisting fellow crew members, trainees, managers, and customers in any needed help
- Prepared and cooked food according to restaurant's values and expectations
- Assisted customers over the phone regarding store operations, product information and order placement
Seasonal Florist
Harmons Grocery Store
West Valley City, UT
- Managed customer orders, requests, and complaints in a timely manner
- Created floral designs with fresh flowers for special occasions such as weddings, funerals, and holidays
- Organized the store's inventory of plants, vases, containers, and other supplies
- Cut, arranged, and produced flower bouquets and perennial plants according to customer specifications
Education
High School Diploma -
Hunter High School
West Valley City, UT06-2022
Some College (No Degree) -
Salt Lake Community College
Salt Lake City, UTSkills
- Customer Service
- Bilingual (Reading, Writing, & Speaking - Spanish)
- Communication/Interpersonal Communication
- Critical Thinking Skills
- Time Management
- Creativity
- Learn & Adapt
Timeline
Airport Passenger Service Agent
Prospect Airport Services
10.2024 - Current
Cashier/Cook
Raising Cane's
09.2021 - 10.2024
Seasonal Florist
Harmons Grocery Store
High School Diploma -
Hunter High School
Some College (No Degree) -
Salt Lake Community College