Marlen De La Cruz Garcia
Freeport
Summary
Detail-oriented front desk associate with a strong background in managing cash transactions and providing topnotch customer service. Excels in communicating effectively with clients and resolving issues swiftly, resulting in improved customer satisfaction scores. Proven ability to streamline processes and manage documentation with precision, ensuring compliance with regulations. Driven to contribute to an organization that values customer engagement and operational efficiency. Results-driven front desk professional with a focus on providing exceptional customer service in fast-paced environments. Track record of efficiently managing cash transactions and resolving customer issues, leading to increased satisfaction rates. Adept at utilizing reporting tools and software to optimize processes and communication.
Overview
7
7
years of professional experience
Work History
Teller/Front desk
Sweeny Scrap Metal
Sweeny
07.2024 - Current
- Provided exceptional customer service by addressing client inquiries and resolving issues in a timely manner.
- Managed cash transactions accurately, ensuring compliance with all financial regulations and policies.
- Developed strong relationships with clients, fostering loyalty and encouraging repeat business.
- Implemented process improvements that reduced wait times, enhancing the customer experience.
- Handled customer complaints professionally, leading to increased customer satisfaction ratings.
- Prepared daily reports on transactions and client interactions for management
- Created invoices and packing slips for shipment.
- Prepared detailed invoices for every order sold.
- Verify timesheets and resolve discrepancies with staff.
- Process payroll accurately for all employees biweekly.
Cashier/Team Member
Jack in The Box
Lake Jackson
12.2022 - Current
- Operated drive-through and front counter services including taking and completing orders, handling payment, and food delivery in a prompt but friendly manner.
- Master POS systems to handle payments from $3,000 to $5,000 per shift.
- Worked with my team to maintain smooth operations and customer service standards during high-volume rushes.
- Operated fryer station during high-volume rushes in a prompt but friendly manner.
Leasing Agent
Pearl at Oyster Creek
08.2023 - 05.2024
- Developed and maintained relationships with prospective tenants to facilitate leasing agreements.
- Conducted property tours and showcased features to highlight the benefits of leasing properties.
- Managed leasing documentation, including applications and lease agreements, ensuring compliance with legal requirements.
- Utilized property management software to track leads, manage appointments, and streamline communication with clients.
- Responded promptly to tenant inquiries and resolved issues to enhance tenant satisfaction and retention.
- Provided exceptional customer service to prospective and current tenants, fostering a positive leasing experience.
- Developed and distributed marketing materials, including online listings and social media promotions, to reach a wider audience.
Cashier/ Team Member
Shipley's Do-Nuts
Freeport
05.2019 - 02.2022
- Operated drive-through and front counter services including taking and completing orders, handling payment, and food delivery in a prompt but friendly manner.
- Master POS systems to handle payments up to $3,000 per shift.
- Worked with my team to maintain smooth operations and customer service standards during high-volume rushes.
Cashier/Team Member
Whataburger
Clute
11.2020 - 01.2021
- Operated drive-through and front counter services including taking and completing orders, handling payment, and food delivery in a prompt but friendly manner.
- Master POS systems to handle payments from $3,000 to $5,000 per shift.
- Worked with my team to maintain smooth operations and customer service standards during high-volume rushes.
- Operated fryer station during high-volume rushes in a prompt but friendly manner.
Education
High School Degree -
Brazosport High School
Freeport, Tx, USASkills
- Adaptability Expert
- Process Improvement Expert
- Point of Sale Systems Expert
- Communication Skills Expert
- Property Management Software Expert
- Attention to Detail Expert
- Time Management Expert
- Complaint Resolution Expert
- Cash Management Expert
- Customer Service Excellence Expert
- Teamwork & Collaboration
- Problem Solving
- Detail Oriented
- Multitasking Abilities
- Bilingual
- Reliable
- Active Listening
- Adaptable
- Able to work hand operated tools
- Conflict resolution
- Effective communication
- Strong work ethic
- Goal-oriented focus
- Spanish speaking
- MS office proficient
Accomplishments
Received 2nd in the state competition in wood at TSA (Technology student association)
Languages
- English, Fluent
- Spanish, Fluent
Timeline
Teller/Front desk
Sweeny Scrap Metal
07.2024 - Current
Leasing Agent
Pearl at Oyster Creek
08.2023 - 05.2024
Cashier/Team Member
Jack in The Box
12.2022 - Current
Cashier/Team Member
Whataburger
11.2020 - 01.2021
Cashier/ Team Member
Shipley's Do-Nuts
05.2019 - 02.2022
High School Degree -
Brazosport High School