Marlen Gallardo
Highland,CA
Overview
14
14
years of professional experience
Work History
Social worker ll
Aging And Adult Services
Rancho Cucamonga, California
01.2025 - Current
- Provided comprehensive management of 450 client cases to support their well-being.
- Updated case records in CIMS, case management and payroll system.
- Facilitated timely responses to client inquiries, prioritizing daily needs and improving overall client satisfaction.
- Stayed current with state and federal regulations as a mandated reporter.
- Assisted clients in locating caregivers for outpatient care, promoting continuity of support and improving health outcomes.
- Obtain Informed Consent during home visits and annual reassessments
- Supported high-risk clients in accessing vital resources through targeted referrals.
Eligibility Worker ll
Transitional Assistance Department Call Center
Ontario, California
09.2024 - 01.2025
- Facilitated processing of CalWORKs and CalFresh applications, contributing to effective service delivery.
- Delivered timely support to clients, ensuring their service requirements were met efficiently.
- Answered incoming calls from San Bernardino County regarding CalWORKs and CalFresh.
- Created personally identifiable information records and routed cases to local offices.
- Followed state and federal regulations and maintained confidentiality.
Internal Control Specialist
Citizens Business Bank
Rancho Cucamonga, California
07.2024 - 09.2024
- Reviewed financial reports for accuracy and adherence to regulations.
- Analyzed audit findings to recommend improvements in internal processes.
- Collaborated with teams to implement effective control measures and procedures.
Eligibility Worker
County Of San Bernardino TAD Office
Ontario, California
01.2021 - 08.2023
- Assessed client eligibility for public assistance programs and services.
- Processed applications for benefits and maintained accurate case records.
- Conducted interviews to gather necessary information from applicants.
- Reviewed documentation to verify income, residency, and other eligibility criteria.
- Collaborated with team members to ensure compliance with regulations and policies.
Lead Teller Operations Specialist
JPMorgan Chase
Los Angeles, California
08.2012 - 06.2019
- Facilitated daily teller operations while ensuring adherence to banking policies and procedures.
- Managed cash flow and cash handling across the bank.
- Ensured compliance with federal regulations to maintain audit integrity.
- Assisted staff in audit preparation to enhance readiness and compliance.
- Trained and mentored new tellers on operational procedures and customer service skills.
- Supported new branch launch and helped build lasting client relationships and customer base.
Education
Bachelor of Science - Social Work
California State University, Los Angeles
Los Angeles, CA06-2024
Skills
- case management
- regulatory compliance
- Public assistance administration
- care coordination
- Spanish Speaking
Timeline
Social worker ll
Aging And Adult Services
01.2025 - Current
Eligibility Worker ll
Transitional Assistance Department Call Center
09.2024 - 01.2025
Internal Control Specialist
Citizens Business Bank
07.2024 - 09.2024
Eligibility Worker
County Of San Bernardino TAD Office
01.2021 - 08.2023
Lead Teller Operations Specialist
JPMorgan Chase
08.2012 - 06.2019
Bachelor of Science - Social Work
California State University, Los Angeles