Marlen Garcia
El Cajon,CA
Summary
Experienced professional with over thirteen years in customer service seeking a challenging career opportunity to utilize and develop skills. Strong interpersonal skills, passion for delivering exceptional service, and building relationships. Eager to contribute to a dynamic team and make a positive impact within a reputable organization.
Overview
17
17
years of professional experience
Work History
CHW Navigator
La Maestra Community Health Centers
City Heights CA
03.2024 - Current
- Provided status updates to diverse populations on application processes for various services offered by La Maestra.
- Facilitated client interactions with healthcare systems through effective phone and email management
- Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
- Addressed patient concerns and provided support to vulnerable demographics.
- Facilitated connections between clients and CHW workers for application processing and service coordination.
- Advocated for patients' rights and access to healthcare services, enhancing patient satisfaction and trust in health care systems.
- Coordinated patient navigation services, ensuring timely access to health care resources.
- Increased navigational accuracy by consistently updating and maintaining electronic charts and navigation tools.
- Exercised strong decision-making skills during high-stress emergency scenarios while adhering to company policies and procedures.
Medical Records Clerk
La Maestra Community Health Centers
City Heights CA
03.2022 - 03.2024
- Provided exceptional service to maintain client relationships
- Organized Medical, Dental, Imaging CD records
- Operated multi-line phone systems with proficiency
- Make copies, and File medical records.
- Ensured confidentiality of medical records and sensitive information in compliance with HIPAA regulations
- Handled requests for medical records from external providers in compliance with facility, state, and federal regulations
Office/Production Associate
4 Paw Treats Inc.
10.2016 - 02.2022
- Customer Service
- Telephone Screening
- Shipping and Receiving,
- Employee Supervision and Training, and
- Order Control and Execution.
Sales Associate
Scents Perfume
10.2015 - 10.2016
- Enhanced customer satisfaction through effective communication.
- Ensured accurate cash handling procedures.
- Oversaw inventory control processes.
- Oversaw scheduling and break arrangements.
- Handled daily bank deposits.
- Managed inventory to ensure optimal stock levels.
- Facilitated onboarding process for newly recruited staff.
Sales Representative/Advertisement
Mother's Nutritional Center
06.2008 - 10.2016
- Resolved customer inquiries promptly to ensure service excellence.
- Traveled to Hospitals and Medical offices to educate patients about prenatal care, met with expecting mothers to get them informed about the WIC program and the services available to them.
- Enhanced customer engagement, resulting in greater loyalty.
Education
Business Office Administration Diploma -
United Education International College
San Diego, CA12.2010
Diploma -
Chula Vista High School
Chula Vista, CA06.1998
Skills
- MS Excel
- MS Word
- MS Powerpoint
- MS Access
- MS Outlook
- Window XP, Vista
- QuickBooks
- Accounting Principals
LANGUAGES
Spanish
English
QUALIFICATIONS
- Bilingual English/Spanish
- Team Player
- Telephone Etiquette
- Reliable and Loyal
- Organizational Skills
- Positive Attitude
- Trustworthy
- Self Motivated
Timeline
CHW Navigator
La Maestra Community Health Centers
03.2024 - Current
Medical Records Clerk
La Maestra Community Health Centers
03.2022 - 03.2024
Office/Production Associate
4 Paw Treats Inc.
10.2016 - 02.2022
Sales Associate
Scents Perfume
10.2015 - 10.2016
Sales Representative/Advertisement
Mother's Nutritional Center
06.2008 - 10.2016
Business Office Administration Diploma -
United Education International College
Diploma -
Chula Vista High School