Marlen Garcia Rios
Corcoran,MN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team and company goals.
Overview
8
8
years of professional experience
Work History
Service Representative
Hennepin County
09.2019 - 11.2022
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about services
- Participated in team meetings and training sessions to stay informed about state laws and changes.
- Maintained and managed customer files and databases.
Call Center Representative
Hennepin County
02.2020 - 07.2020
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Educated customers on company systems, form completion, and access to services.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Investigated and resolved customer inquiries and complaints quickly.
Service Leader
Chipotle
05.2015 - 09.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Conducted regular staff meetings to discuss customer service issues and potential solutions.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Handled day-to-day customer contact via phones, faxes, and emails.
Education
No Degree - Criminal Justice
Eastern Gateway Community College
Steubenville, OHHigh School Diploma -
Rockford High School
Rockford, MN06.2017
Skills
- Critical Thinking
- Judgment and Decision-Making
- Emotional Intelligence
- Organization
- Technical skills
- Adaptability
- Teamwork
Affiliations
Disability Advocate
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Call Center Representative
Hennepin County
02.2020 - 07.2020
Service Representative
Hennepin County
09.2019 - 11.2022
Service Leader
Chipotle
05.2015 - 09.2018
No Degree - Criminal Justice
Eastern Gateway Community College
High School Diploma -
Rockford High School