Marlen Mateo Harriette

Wal-Mart Supercenter

Hialeah, FL

04.2020 - Current

Conducted surveillance of retail stores to identify and apprehend shoplifters.
Monitored store activity for suspicious behavior and activities, such as theft and fraud.
Investigated employee theft incidents by interviewing witnesses and suspects and gathering evidence.
Responded quickly to emergency situations involving potential threats or criminal activities.
Guided store inventory audits to ensure accuracy of stock levels and deter internal theft.
Provided friendly and professional assistance to employees, visitors and customers.
Trained to receive merchandise from various vendors and process claims to receive credit for the store.
Maintained records related to sales for store management.
Exchanged merchandise for customers and accepted returns.
Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Maintained knowledge of sales and promotions, return policies and security practices.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Greeted customers to determine wants or needs.
Led employee performance evaluations and rewarded top performers to retain quality personnel.
Created and maintained employee schedules to ensure adequate staffing levels.
Demonstrated active listening skills when responding to customer questions and complaints.