MARLEN PEREZ
Tampa,Fl
Summary
An experienced, energetic professional with a diverse background that includes insurance, finance, accounting process improvement and customer service. Proven ability to set and achieve high standards, while developing strong working relationships. Quick learner who enjoys being progressively challenged with new opportunities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Manager
Dolphin Center
11.2016 - 09.2017
- Responsible for managing two residential and two commercial properties
- Property inspection
- New leases and renewals
- Eviction notice
- Collect rent
- Scheduling
Leasing Agent
Waterman's Crossing Apartments
01.2014 - 11.2016
- Responsible for ensuring model unit is ready for daily tours
- Answer telephone, record all phone calls and walk-ins on traffic log
- Schedule appointments for tours, lease signing and move-in inspections
- Submit completed rental application to screening agency and related paperwork to the property manager for approval
- Notify applicant once they are approved/denied
- Complete lease paperwork
- Follow up with prospective residents who did not leave a deposit
- Review lease expiration dates, renewal process checklist to deliver notices, which allows adequate time to schedule an appointment with the resident to review and sign the new lease
- Complete the market survey as requested
Customer Service/Credit Department
Macy's Corporation
07.2011 - 11.2011
- Receive incoming calls from customers that were requesting credit information, credit increase, credit statements, changing personal information, and payment history
- Perform analysis and validation of documents and reports
- Develop client's relationships to determine customer needs, while interfacing with account management team to resolve any outstanding issues
- Educate customers regarding billing and invoicing set-up, processes, and procedures to increase billing efficiency and accuracy
- Mentor junior team members as appropriate
Boarding Pass Agent
Southwest Airlines / Spirit Airlines / Frontier Airlines
05.2009 - 07.2011
- Assist passengers at check-in as well as check flight tickets at entrance gate or stations when boarding the airplane
- Direct passengers to designated gates, inform them about certain permitted luggage and other security concerns
- Verify names on passenger manifest prior to departure
Retail Associate
HMS Host - Gift Shop, Tampa Int'l Airport
03.2007 - 05.2009
Education
Real Estate License -
Tampa School of Real Estate
Tampa, Fl01-2025
Skills
- Bilingual Spanish-English
- Excellent people skills
- Problem-solver
- Decision-maker
- Ability to handle multiple priorities
- Organized
- Good follow-up skills
- Operate with a sense of urgency
- Ability to research
- Reconcile
- Solve problems
- Excellent written communication skills
- Excellent verbal communication skills
- Computer Skills
- MSWord
- Excel
- Outlook
- Internet Explorer
- Type 60wpm
References
References available upon request.
Languages
English
Full Professional
Spanish
Native/ Bilingual
Certification
- Real estate license 2025
Timeline
Office Manager
Dolphin Center
11.2016 - 09.2017
Leasing Agent
Waterman's Crossing Apartments
01.2014 - 11.2016
Customer Service/Credit Department
Macy's Corporation
07.2011 - 11.2011
Boarding Pass Agent
Southwest Airlines / Spirit Airlines / Frontier Airlines
05.2009 - 07.2011
Retail Associate
HMS Host - Gift Shop, Tampa Int'l Airport
03.2007 - 05.2009
Real Estate License -
Tampa School of Real Estate