Marlen Rebollar
Brooklyn,New York
Summary
Customer Support and Administrative Professional experienced in medical reception and front desk operations. Delivered exceptional service and maintained accurate records while managing high-volume phone calls and scheduling appointments in fast-paced environments. Contributed to seamless office operations and enhanced patient experiences through strong communication skills and knowledge of medical terminology.
Overview
17
17
years of professional experience
Work History
Medical Receptionist
Pediatrics Medical Office
Brooklyn, New York
05.2024 - 05.2025
- Greeted and checked in patients efficiently, contributing to timely appointment flow.
- Checked patients in and out for appointments and collected co-payments.
- Answered incoming calls and scheduled appointments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Verified medical insurance, ensuring accurate copayment collection for seamless billing.
- Verified insurance coverage for appointments and collected co-payments.
- Collected patient information, verifying accuracy for medical records and billing.
- Updated patient information and records.
- Managed electronic health records, ensuring compliance with privacy regulations.
- Processed insurance claims, coordinating with providers for timely submissions.
- Coordinated referrals to specialists, facilitating clear communication between patients and providers.
- Educated families on office policies and procedures during check-in process.
Administrative Assistant
CAIS
New York, New York
04.2022 - 09.2023
- Managed front desk operations, ensuring seamless client check-in and a welcoming atmosphere.
- Greeted visitors professionally, addressing inquiries and directing them to appropriate personnel for optimal visitor experience.
- Provided administrative support to Office Manager and executives.
- Maintained common areas and coordinated executive lunches to support team collaboration and client relations.
- Managed office supplies and inventory for efficient operations at CAIS.
- Organized company events and training sessions to promote team engagement.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Coordinated office activities and maintained effective communication among team members.
Receptionist / Administrative Assistant
The Children's Law Center
Brooklyn, New York
01.2008 - 09.2015
- Oversaw front desk operations and handled high-volume calls to ensure smooth communication.
- Managed front desk and high-volume calls.
- Managed multi-line phone system, directing calls to appropriate legal staff.
- Welcomed clients and visitors, fostering a friendly atmosphere at the law center.
- Scheduled appointments, coordinating calendars for attorneys and clients efficiently.
- Coordinated appointment scheduling and managed calendars for attorneys and clients to optimize time management.
- Assisted with intake processes, collecting necessary information from new clients.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained organized filing system for sensitive legal documents and client records.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members, typing letters, filing documents, and scanning and copying documents.
- Maintained organized filing system of confidential client information in accordance with company policy.
Education
Some College (No Degree) - Liberal Arts
Kingsborough Community College
Brooklyn, NYSkills
- Medical Reception
- Appointment Scheduling
- Insurance Verification
- Electronic health records
- Insurance validation
- Front Desk Operations
- Appointment coordination
- Administrative Support
- Office management
- Microsoft Office
- Customer Service
- Organization
- Multitasking
- Attention to detail
- Effective communication
- Front desk operations
Timeline
Medical Receptionist
Pediatrics Medical Office
05.2024 - 05.2025
Administrative Assistant
CAIS
04.2022 - 09.2023
Receptionist / Administrative Assistant
The Children's Law Center
01.2008 - 09.2015
Some College (No Degree) - Liberal Arts
Kingsborough Community College