MARLEN RUIZ
CHICAGO,IL
Summary
Successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Warehouse Associate
Amazon
09.2022 - Current
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Optician
Foreyes
11.2021 - 06.2023
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
Contact Lens Manager
Americas Best Contacts And Eyeclasses
05.2018 - 11.2021
- Led daily team meetings to review performance, set targets and motivate staff.
- Resolved escalated customer issues promptly and professionally to maintain satisfaction.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Cashier
The Children's Place
10.2016 - 04.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
Rauner College Prep
Skills
- Exam Prep
- Cash Register Operations
- Customer Service
- Productivity Performance
- Time Management
- Building Customer Loyalty
Certification
Postpartum Doula
Languages
Spanish
Native or Bilingual
Timeline
Warehouse Associate
Amazon
09.2022 - Current
Optician
Foreyes
11.2021 - 06.2023
Contact Lens Manager
Americas Best Contacts And Eyeclasses
05.2018 - 11.2021
Cashier
The Children's Place
10.2016 - 04.2018
High School Diploma -
Rauner College Prep