Hi, I’m
Roy Jones Dougherty
Rehoboth Beach,DE
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
9
years of professional experience
Work History
Responsive Medical/ Responsive Health
Medical Assistant/Office Manager
2018.07 - Current (6 years & 2 months)
Job overview
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Oversaw accounting, budgeting, and financial reporting.
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
- Addressed and remedied all patient or team member issues.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Recommended ways to reduce overhead and cut printing costs, effectively saving practice $[Number].
The Moorings At Lewes
Dietary Supervisor
2017.02 - 2021.03 (4 years & 1 month)
Job overview
- Monitored production to check safety, standardized production and appropriate portioning.
- Consulted with dietitians to plan menus appropriate for patient needs.
- Visited with residents to inquire about satisfaction, quality and personal preferences.
- Interviewed, hired and trained dietary personnel to provide optimal service.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Set and oversaw weekly and special event menu plans.
- Created new recipes, outlined steps and training staff on correct preparation.
Education
Harris School of Business - Dover , Dover, DE
No Degree from Medical Assisting
07.2018
Deltech , Wilmington, DE
Bachelor of Science from Foods, Nutrition, And Wellness Studies
09.1996
Del-castle Votech High School , Newport, DE
High School Diploma
06.1994
Skills
- Exam Prep
- Office Supplies and Inventory
- Pulse Oximetry
- Training and Development
- Schedule Patients
- Set Goals
- Calendar and Appointment Management
- Teamwork and Collaboration
- Disciplinary Action
- CPR Certified
- Medical Office Experience
- Critical Thinking
- Timely Processing
- Glucose Testing
- Workflow Processes
- Patient Data Privacy
- Outpatient Procedures
- Referral Verification
- Healthcare Regulations
- Patient Demographics
- Microsoft Office
- Inventory Control
- Insurance Authorizations
- Answering Questions
- Effective Multitasking
- Front Office Operations
- Schedule Creation
- Medical Report Preparation
- Medical Histories and Vital Statistics
- Proper Waste Disposal
- Customer Satisfaction Evaluation
- Simple Dressings
- Exam Prep
- Customer Service
- Restocking Lab Supplies
- Medical Terminology
- EKG Set Up and Monitoring
- Medications Familiarity
- First Aid
- Stocking Supplies
- Specimen Collection
- STD Counseling
- Vital Sign Monitoring
- Treatment Room Preparation
- Using Scales
- Assisting with Physical Exams
- Medical Procedures Understanding
- Inventory Maintenance
Timeline
Medical Assistant/Office Manager
Responsive Medical/ Responsive Health
2018.07 - Current (6 years & 2 months)
Dietary Supervisor
The Moorings At Lewes
2017.02 - 2021.03 (4 years & 1 month)
Harris School of Business - Dover
No Degree from Medical Assisting
Deltech
Bachelor of Science from Foods, Nutrition, And Wellness Studies
Del-castle Votech High School
High School Diploma
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