Summary
Overview
Work History
Education
Skills
Languages
Extracurricular activities
Timeline
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Marlen Saenz

Avondale,Arizona

Summary

Proactive Team Lead with extensive experience in coaching, mentoring, and skill development. Adept at fostering positive work environments, improving team performance, and maintaining strong client relationships. Strong analytical thinking, problem-solving skills, and leadership abilities that drive team success and operational efficiency.

Experienced leadership professional prepared to guide teams effectively. Strong focus on collaboration and achieving results, ensuring adaptability with changing needs. Proficient in project management, conflict resolution, and strategic planning. Reliable and flexible, fostering cohesive and productive team environment.

Experienced with leading teams to achieve project goals through effective management and strategic planning. Utilizes strong organizational and communication skills to foster collaboration and drive performance. Track record of successfully overseeing project execution and adapting to dynamic work environments.

Overview

1
1
year of professional experience

Work History

Team Lead

Cafe Zupas
11.2023 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Completed many Manager related tasks
  • Efficient and fast under pressure
  • Trained and mastered every position
  • Analyzed the team and led with direction
  • Count safes, deposits, analyzed analytics of store for better service
  • Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
  • Built and maintained strong client relationships, leading to repeat business and referrals.
  • Implemented comprehensive reporting system to track team performance and identify areas for improvement.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.
  • Worked effectively in fast-paced environments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Coached team members in techniques necessary to complete job tasks
  • Project high confidence onto my team, to have a high quality work environment
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

Education

West Point High School
Avondale AZ
05-2025

Skills

  • Customer Focus
  • Coaching and Mentoring
  • Performance monitoring
  • Performance Improvement
  • Employee Evaluation
  • Product Management
  • Trend tracking
  • Influencing skills
  • Marketing knowledge
  • Financial Acumen
  • Employee engagement
  • Problem-Solving
  • Teamwork and Collaboration
  • Team motivation
  • Team Supervision
  • Staff Training
  • People Management
  • Work Planning and Prioritization
  • Analytical Thinking
  • Conflict Resolution
  • Goal Setting
  • Mentoring
  • Leading Team Meetings
  • Work Planning
  • Flexible Schedule
  • Cash Handling
  • Coaching
  • Client Service
  • Documentation And Reporting
  • Evaluating Employee Work
  • Client Support
  • Call Center Operations
  • Leadership
  • Multitasking
  • Excellent Communication
  • Active Listening
  • Multitasking Abilities
  • Decision-Making
  • Task Prioritization
  • Team building
  • Organizational Skills
  • Giving Constructive Feedback
  • Daily workflow improvement
  • Staff education and training
  • Work assignment delegation

Languages

English
Full Professional
Spanish
Full Professional

Extracurricular activities

Track&Field

Tennis

NHS cub member

West Point Leadership Academy


Timeline

Team Lead

Cafe Zupas
11.2023 - Current

West Point High School

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Marlen Saenz