Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Work Preference
Timeline
Generic
Marlena Banks
Open To Work

Marlena Banks

Milwaukee,WI

Summary

Results-driven individual with a solid background in customer service and data management. Known for strong communication skills and effective patient care coordination, ready to leverage expertise to improve service delivery and operational efficiency.

Overview

13
13
years of professional experience

Work History

Server/Trainer

Bjs Restaurants Inc
Brookfield, Wisconsin
04.2024 - Current
  • Trained new servers on menu knowledge and customer service standards.
  • Assisted in onboarding processes for new team members and provided ongoing support.
  • Observed server performance and provided constructive feedback for improvement.
  • Provided exceptional service to high volume of daily customers.

Medical Records Clerk

Columbia St. Mary's Hospital Milwaukee
Milwaukee, Wisconsin
01.2021 - 03.2024
  • Organized and maintained patient medical records to support accurate and timely access to information.
  • Processed incoming medical documents into electronic health record systems for seamless integration and retrieval.
  • Ensured compliance with privacy regulations for patient information.
  • Assisted healthcare providers in promptly retrieving patient information to enhance care delivery.

Manager

Camel Rock Casino
Santa Fe, New Mexico
02.2013 - 01.2018
  • Oversaw staff training and development programs to enhance team capabilities.
  • Implemented customer service standards and resolved issues to maintain quality service.
  • Addressed customer complaints to deliver exceptional service and improve satisfaction.

Education

Bachelor of Science - Psychology

University of Wisconsin, Parkside
Kenosha, WI
05-2026

Skills

  • Customer service
  • Employee training
  • Team building
  • Patient care coordination
  • Data management
  • Communication skills

Languages

Spanish
Professional

Affiliations

  • Volunteer Humane Society of Milwaukee

Work Preference

Job Search Status

Open to work

Salary Range

$45000/yr - $200000/yr

Timeline

Server/Trainer

Bjs Restaurants Inc
04.2024 - Current

Medical Records Clerk

Columbia St. Mary's Hospital Milwaukee
01.2021 - 03.2024

Manager

Camel Rock Casino
02.2013 - 01.2018

Bachelor of Science - Psychology

University of Wisconsin, Parkside
Marlena Banks