Taya Bryson
Grapevine
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Server/Trainer
TGIF Fridays
Dallas
02.2021 - 10.2025
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Trained new servers on menu items and service standards.
- Assisted in creating a positive team environment through mentorship initiatives.
- Provided exceptional service to high volume of daily customers.
Front Desk / Assistant Manager / Night Auditor
La Quinta Inn
Dallas
04.2019 - 04.2022
- Performed all check-ins and check-outs, managed online and phone reservations, conducted credit card transactions, welcomed and registered guests, provided information about rooms, rates, and amenities, responded to client needs and requests, liaised with housekeeping staff to ensure rooms were ready for accommodation, maintained records of bookings and payments.
- Quickly promoted to assistant manager and night auditor.
Customer Service Rep
Fred Loya Insurance
Dallas
01.2017 - 12.2019
- Provided professional, courteous service to internal and external customers, answered questions about policies and claims, accepted and processed payments, followed up with quotes and renewals, assisted with marketing initiatives for new business development as needed.
Education
High School -
Life High School
Red Oak, TexasMedical front office
University of Dallas
Skills
- Customer service
- Service standards
- Training new staff
- Customer relationship management
- Communication and collaboration
- Respectful and Compassionate
- Flexible Schedule
- Inbound and Outbound Calling
- Data Entry
- Call Management
- Dependable and Responsible
- Call Center Operations
- Knowledge of State Regulations
- Multitasking and Organization
- Records Management
- Medication and Appointment Reminders
- Credit Card Payment Processing
- Customer Service
- Payment processing
- Hospitality operations
Timeline
Server/Trainer
TGIF Fridays
02.2021 - 10.2025
Front Desk / Assistant Manager / Night Auditor
La Quinta Inn
04.2019 - 04.2022
Customer Service Rep
Fred Loya Insurance
01.2017 - 12.2019
High School -
Life High School
Medical front office
University of Dallas