Marlena Brown
Detroit,MI
Summary
Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members. Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable Job Title dedicated to maintaining cleanliness and upkeep for facilities and rooms. Skillful in quickly preparing rooms for guests, overseeing laundry and monitoring grounds for general repairs. Positive and energetic professional comfortable working with minimal supervision.
Overview
18
18
years of professional experience
Work History
Housekeeper
Double Tree Hotel By Hilton
Detroit, MI
08.2023 - Current
- Verified cleanliness and organization of storage areas and carts.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Returned emptied garbage receptacles to proper locations.
- Adhered to professional house cleaning checklist.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Handled requests for extra linens, toiletries and other supplies.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Changed bed linens and collected soiled linens for cleaning.
- Polished fixtures to achieve professional shine and appearance
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Customer Service Representative
Cricket Wireless
Eastpointe, MI
02.2020 - 05.2022
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Investigated and resolved customer inquiries and complaints quickly.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Promptly responded to inquiries and requests from prospective customers.
- Answered constant flow of customer calls with minimal wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Updated account information to maintain customer records.
- Met customer call guidelines for service levels, handle time and productivity.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Security Supervisor
Prudential Securities
Taylor, MI
10.2017 - 01.2020
- Streamlined communication between security staff, ensuring prompt response to potential threats or concerns.
- Developed and implemented strategies to prevent and respond to security incidents.
- Provided ongoing training for staff members on key aspects of physical security principles, such as access control systems or situational awareness techniques during routine operations.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Recorded incident reports with detailed accounts of occurrences.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Collaborated with management to develop security policies and procedures.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Strengthened communication skills through regular interactions with others.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
Quality Control Inspector Supervisor
The Crown Group
Detroit, MI
11.2016 - 07.2019
- Recorded inspection and test results on data sheets.
- Enhanced production efficiency by implementing standardized inspection processes and procedures.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Identified and documented quality discrepancies for management to develop resolutions.
- Provided technical support to production personnel.
- Investigated customer complaints related to product quality, working closely with manufacturing teams to resolve concerns swiftly.
- Trained other workers in inspection and testing procedures.
- Completed precise measurements using special tools.
- Operated and maintained testing equipment.
- Monitored product quality at all stages of production process.
- Inspected incoming and outgoing materials for accuracy and quality.
- Followed standard operating procedures for inspections and tests.
Production Operator
Metropolitan Hospitality
Detroit, MI
03.2015 - 03.2017
- Responsible for running over 10 laundry machines for hospital in Metro area
- Maintain daily operation while ensuring orders are filled to meet client expectations while maintaining a tight production schedule.
- Ensure compliance to all operations, standards of linen process and quality control of linen products.
Dental Receptionist
Dental Clinic
Sterling Heights, MI
04.2008 - 06.2012
- Streamlined insurance claims processing for faster reimbursement and improved patient experience.
- Supported dentist in maintaining accurate documentation of treatment plans for better continuity of care between visits.
- Collaborated with team members to maintain an organized inventory system for dental supplies and office materials.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Helped patients complete necessary medical forms and documentation.
- Registered and verified patient records before triage with most up-to-date information.
- Prepared and processed patient referrals and transfer requests.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
Packing Handler
Packing
Ferndale, MI
03.2006 - 02.2010
- Maintained high safety standards, adhering to company policies and OSHA regulations within the workspace.
- Handling and packaging GTFO salsa products
- Utilized appropriate packing materials to guarantee fragile products arrived undamaged.
- Labeled containers, container tags or products.
- Cleaned and maintained production area and equipment.
- Placed items into bags, boxes or other containers.
- Sealed containers and packages with glue, tape or other materials.
- Loaded items onto conveyor belts and pallets.
Education
All General Studies -
06.2006
Skills
- Interior and exterior cleaning
- Teamwork
- Customer Service
- Data Entry
- Sweeping and Mopping
- Work Planning and Organization
- Vacuuming
- Guest Service and Support
- Restroom detailing
- OSHA Compliance
- Health and safety compliance
- Multitasking and Prioritizing
- Quality control guidelines
- Excellent oral and written communication
- Hospitality background
- Quality Control
- Customer service-focused
- Health Standards Compliance
- Housekeeping
- Inventory Control
- Quality Assurance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteRemoteImportant To Me
Work-life balancePaid sick leaveHealthcare benefits401k match4-day work weekFlexible work hoursWork from home optionTimeline
Housekeeper - Double Tree Hotel By Hilton
08.2023 - Current
Customer Service Representative - Cricket Wireless
02.2020 - 05.2022
Security Supervisor - Prudential Securities
10.2017 - 01.2020
Quality Control Inspector Supervisor - The Crown Group
11.2016 - 07.2019
Production Operator - Metropolitan Hospitality
03.2015 - 03.2017
Dental Receptionist - Dental Clinic
04.2008 - 06.2012
Packing Handler - Packing
03.2006 - 02.2010
Pershing High School - All General Studies ,