MARLENA CERVANTES
Schaumburg,IL
Summary
Customer service oriented, self motivated and creative individual seeking employment in a work environment which will allow the utilization of my 8+ years of strong customer service background, passion for problem solving and building strong trusting customer relationships to grow in a new company.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Customer Service Representative
Pioneer N.A.
Elk Grove Village, IL
09.2018 - Current
- Handle all email inquiries and process orders accordingly
- Answer phones and transfer lines to the appropriate department
- Follow up with customers pertaining to quotes and provide accurate lead times
- Handle and resolve any and all product/shipping complaints
- Train employees and ensure all company policies and procedures are confidently understood
- Mail Chimp campaign creator. Promote all product promotional flyers, technical information, keep customers up to date on all COVID-19 related operation changes and ensure customers are notified of all holiday office closings
- Post product details and any promotions applicable on all social media channels
Manager/Cashier
Kosta’s Gyros
Palatine, IL
08.2014 - 03.2020
- Manage daily operation within budgeted guidelines and to the highest standards.
- Preserve excellent levels of internal and external customer service.
- Identify customers needs and respond proactively to all of their concerns.
- Train incoming employees.
- In charge of cash register and money handling.
- Actively answering phone calls (inquiries/catering).
Manager
Tan 9.99 Unlimited
Palatine, IL
01.2013 - 08.2016
- Asses customers needs, provide assistance and information on product features
- Build productive trust relationships with customers
- Handle day-to-day operations within the business and assess potential concerns and outcomes
Education
High school diploma -
William Fremd Highschool
Skills
Adaptability
undefinedCertification
Certified Makeup Artist
Timeline
Customer Service Representative
Pioneer N.A.
09.2018 - Current
Manager/Cashier
Kosta’s Gyros
08.2014 - 03.2020
Manager
Tan 9.99 Unlimited
01.2013 - 08.2016
High school diploma -
William Fremd Highschool
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