Marlena Church
Boise,ID
Summary
Experienced with customer interactions and sales processes, ensuring high service standards and client satisfaction. Utilizes effective communication to identify opportunities and achieve sales goals. Knowledge of conflict resolution and relationship-building techniques.
Overview
22
22
years of professional experience
Work History
CSR, Sales
Maverik Adventure's First Stop
09.2024 - 09.2026
- Assisted customers with product inquiries and service-related issues, enhancing customer satisfaction.
- Processed sales transactions efficiently, ensuring accuracy in cash handling and record-keeping.
- Maintained up-to-date knowledge of product features and promotions to effectively address customer needs.
- Collaborated with team members to meet sales targets and improve overall performance metrics.
- Developed strong relationships with clients through effective communication and personalized service approaches.
- Responded to customer requests for products, services, and company information.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Deli & Bakery
Walmart
01.2021 - 01.2022
- My job was to work both kitchens on my own within a ten-hour shift. Prepped both kitchens for the next shift, made ten of each sandwich, wraps, pinwheels, and salads. Also cooked all hot food items in the deli kitchen. In the bakery, I had to keep up with baking the fresh breads and cookies. While all food products were finished being made, I had to clean both kitchens up, stock all shelves in the bakery and deli side, along with making sure the freezer was always neatly stocked and cleaned.
Jackson’s Food Store
01.2017 - 01.2018
- My job was to keep shelves neatly stocked with up-to-date products, always keep my workspace area clean, make sure the coolers were organized, clean, stocked, and items pushed forward to make it look full and neat. To assist all guests in a fun and friendly manner. Also made sure the parking lot was clean, and trash was taken out, and the window cleaner bucket was clean. When working on the register, had to make sure that I was properly handling all transactions with caution and care.
Café/ Cashier
Target
01.2005 - 01.2008
- My job was to assist all guests in a fun, fast, and friendly manner. Made sure my workspace was kept neat, clean, organized, and shelves stocked with up-to-date products. When taking orders, had to make food products were cooked properly, and guests were served as you would server family. When working on the register, had to make sure that I was properly handling all transactions with caution and care.
Education
High School -
Blue Valley North High School
01.2003
Skills
- Creative
- Team player
- Fast Learner
- Organized
- Customer Service
- Active Listening
- Cash Handling
- Cross-selling and upselling
- Empathy and patience
- Strong negotiation skills
- Data entry proficiency
- Goal-oriented mindset
- Product knowledge expertise
- Customer relations
- Problem resolution
- Service upselling
- Product sales
- Sales expertise
Timeline
CSR, Sales
Maverik Adventure's First Stop
09.2024 - 09.2026
Deli & Bakery
Walmart
01.2021 - 01.2022
Jackson’s Food Store
01.2017 - 01.2018
Café/ Cashier
Target
01.2005 - 01.2008
High School -
Blue Valley North High School