Marlena Flores
Brooklyn,NY
Summary
Hardworking Regional Manager well-known for creating positive workplace culture and high-performing teams. Reliable team member who utilizes creativity, critical thinking and teamwork. Effective communicator with ability to inspire and motivate teams to drive sales.
Overview
7
7
years of professional experience
Work History
Regional Beauty Manager
NE, Nordstrom, Inc
Paramus, NJ
06.2020 - Current
- Responsible for supervising 18 stores in the Northeast Region including Toronto totaling 100 million dollars per year in sales.
- Ensure the execution and comprehension of merchant strategy via weekly touch bases and communication.
- Partner with the Division Leader to comprehend the Nordstrom Merchant Group priorities for every quarter and in turn cascade to store teams in a motivational way.
- Teach customer-relevant product knowledge and styling to drive results with a current focus on digital selling.
- Ensure Nordstrom Merchant Group vision for omni-channel focus is executed at the store level, bridging our .com + Buy online pick up in store initiatives.
Divisional Retail Merchandiser
Nordstrom, Inc
Paramus, NJ
08.2019 - 06.2020
- Responsible for supervising 13 stores across two divisions, At Home & Beauty, in the Northeast Region totaling 90 million dollars per year in sales.
- Ensured the execution and comprehension of merchant strategy via Floor Visions and Weekly Playbooks.
- Partnered with the Division Manager and Visual Manager to reinforce the merchandise presentation standards specific to the business category with a strong focus on the lens of the customer.
- Cascaded customer-relevant product knowledge and styling to the teams as well as teach how to make informed business decisions to drive results and enhance the customer experience.
- Integral part of opening our first location in Manhattan, helped on board new employees by sharing the Nordstrom history as well as ensure merchandising and event execution came to fruition.
Beauty Manager
Nordstrom, Inc
Dallas, TX
01.2018 - 07.2019
- Directly managed and trained a team of 100+ employees and 3 Assistant Managers.
- Responsible for identifying talent, developing and cultivating future leaders; promoted over 20 employees into various roles.
- Grew the Beauty Stylists Team to a group of 8 - the largest & most successful team in the company.
- Ensured store initiatives were received and embraced by the employees.
- Liaison between 50+ vendor partners and Nordstrom Merchandising Group.
- Led from the floor to ensure employees provide a customer obsessed experience.
- Executed bi-annual inventory with a reduction in loss for all cycles.
- Led the department to gain 3 corporate ranking spots achieve over $20 million in annual sales; successfully launched 2 new brands.
Beauty Manager
Nordstrom, Inc
Arlington, VA
09.2016 - 12.2017
- Directly managed and trained a team of 70+ employees and 3 Assistant Managers.
- Responsible for identifying talent, developing and cultivating future leaders; promoted over 15 employees into various roles.
- Ensure store initiatives were received and embraced by employees.
- Liaison between 30+ vendors and Nordstrom Merchandising Group.
- Executed bi-annual inventory with a reduction in loss for all cycles.
Beauty Manager
Nordstrom, Inc
King Of Prussia, PA
08.2016 - 08.2017
- Directly managed and trained a team of 50+ and 2 Assistant Managers.
- Responsible for identifying talent, developing and cultivating future leaders.
- Ensure store initiatives were received and embraced by the employees.
- Liaison between 30+ vendor partners and Nordstrom Merchandising Group
- Executed bi-annual inventory with a reduction in shrink for both cycles.
Beauty Manager
Nordstrom, Inc
Durham, NC
11.2014 - 07.2015
Education
Bachelor of Arts - English Literature
Texas A&M University
Skills
- Skilled in customer service and anticipating customer needs
- Strong partnerships across the Beauty Division at various levels of leadership
- Strong vendor relationships
- Hiring & training the best talent
- Skilled in inventory and time management
- Proven ability to multitask and pivot quickly to changing priorities
Accomplishments
2019 Anniversary Cup recipient for the SW
2022 Here to Win recipient for the NE
Timeline
Regional Beauty Manager
NE, Nordstrom, Inc
06.2020 - Current
Divisional Retail Merchandiser
Nordstrom, Inc
08.2019 - 06.2020
Beauty Manager
Nordstrom, Inc
01.2018 - 07.2019
Beauty Manager
Nordstrom, Inc
09.2016 - 12.2017
Beauty Manager
Nordstrom, Inc
08.2016 - 08.2017
Beauty Manager
Nordstrom, Inc
11.2014 - 07.2015
Bachelor of Arts - English Literature
Texas A&M University
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