Marlena Garcia
Lowell,MA
Summary
Resourceful and Dedicated with excellent leadership skills. Demonstrates commitment to providing Great Customer Service. Strong organizational abilities with proven success, and managing academic projects, while volunteering events. Well rounded and Professional Team player.
Overview
9
9
years of professional experience
Work History
Retail Associate
LensCrafters
Nashua, NH
02.2024 - Current
- Greet patients.
- Check Rx - Book appointments.
- Answer the phone.
- Remake Glasses or Refund.
- Troubleshooter
Patient Observation/ Event Security
Tarian Group
Lowell, MA
11.2022 - 01.2024
- Watch over psychiatric patients
- Make sure they don't hurt themselves or the people around them
- Watched surveillance camera
- Pat Downs
- Make sure weapons, drugs, or alcohol are not in possession
- Crowd control.
Front Desk Agent
Holiday Inn Express and Suites
Chelmsford, MA
09.2020 - 11.2021
- Check-in and check-out customers.
- Kept area clean.
- We have documented complaints and repairs.
- We stocked snacks and freezer items.
- Profiled customers
- Observed security cameras.
- Collected credit card and cash payments.
Sandwich Artist
SUBWAY®Restaurants
Lowell, MA
04.2017 - 07.2020
- Exhibited a cheerful, helpful manner while greeting guests and preparing their orders.
- Demonstrated a complete understanding of menu items and explained them to guests accurately.
- Used Point of Sale system, and cash register, to record the order and compute the amount of the bill.
- Collect payment from guests and make changes.
Performed Cash-In Procedure, accounting for all forms of money during shift. - Adhered to proper food handling, safety, and sanitation standards during food preparation, service, and clean up.
Staff Coordinator/Liferguard
Parks & Recreation Ontario
Lowell, MA
02.2015 - 12.2017
- Supervised ages 4 to 30
- A planned schedule of activities and oversaw operations.
- Established and maintained good working relationships with coworkers and the public.
- We performed lifeguard duties, ensuring the safety of swimmers, enforcing regulations, preventing accidents, responding to emergencies, and performing general maintenance duties.
Education
Some College (No Degree) - Communications
Middlesex Community College
Lowell, MA05-2026
diploma -
Lowell High School
Lowell, MA06-2018
Skills
- Microsoft Suite (Word)
- 10 years of customer service
- Patient confidentality
- Motivating others
- Mentorship
- Leadership
- Team-player
- Coordinating
- Troubleshooting
- Self-motivated
- Organized
- Fast learner
- Active listener
- Server
- Childcare
- Housekeeper
- CPR certified
- Bilingual (English & Spanish)
References
References available upon request.
Timeline
Retail Associate
LensCrafters
02.2024 - Current
Patient Observation/ Event Security
Tarian Group
11.2022 - 01.2024
Front Desk Agent
Holiday Inn Express and Suites
09.2020 - 11.2021
Sandwich Artist
SUBWAY®Restaurants
04.2017 - 07.2020
Staff Coordinator/Liferguard
Parks & Recreation Ontario
02.2015 - 12.2017
Some College (No Degree) - Communications
Middlesex Community College
diploma -
Lowell High School