Marlena Garza
Albuquerque,NM
Summary
Proactive and goal-oriented with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive to success and contribute to personal growth.
Overview
7
7
years of professional experience
Work History
Cafe Worker
Arroyo Del Oso Golf Course
03.2024 - Current
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
Collections Agent
Bread Financial
08.2022 - 02.2024
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
Registered Behavior Technician
Autism Spectrum Therapies
09.2020 - 06.2022
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Assisted Board Certified Behavior Analysts in designing personalized treatment plans tailored to each client's needs and goals.
Beverage Cart Attendant
Ladera Golf Course
05.2017 - 03.2020
- Boosted beverage cart revenue by consistently upselling menu items and promoting special offers.
- Assisted in training new Beverage Cart Attendants, sharing best practices for successful interactions with golf course guests.
- Managed closing duties by restocking items on cart and reconciling cash drawer.
- Operated POS system to facilitate cash and credit transactions and refunds.
- Collaborated with fellow team members to create a welcoming atmosphere for guests on the golf course.
- Greeted guests and inquired into beverage choices.
Education
Bachelor of Science - Psychology
University of The Southwest
Hobbs05.2019
Skills
- Teamwork and Collaboration
- Customer Service
- Flexible Schedule
- Punctual and Reliable
- Attention to Detail
- Sociable
- Vibrant Personality
Timeline
Cafe Worker
Arroyo Del Oso Golf Course
03.2024 - Current
Collections Agent
Bread Financial
08.2022 - 02.2024
Registered Behavior Technician
Autism Spectrum Therapies
09.2020 - 06.2022
Beverage Cart Attendant
Ladera Golf Course
05.2017 - 03.2020
Bachelor of Science - Psychology
University of The Southwest
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