Marlena Mcquaig
Ocala,FL
Summary
Results-driven Warranty Administrator at Jenkins Auto Group with expertise in claims processing and warranty management. Achieved minimal claim rejections through meticulous records maintenance and effective training of new staff. Leveraged analytical skills to identify trends, enhancing operational efficiency and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Warranty Administrator
Jenkins Auto Group
Ocala, FL
08.2018 - Current
- Streamlined warranty claims processing to ensure compliance with company policies and procedures.
- Maintain accurate records of warranty transactions in dealership management system.
- Collaborate with service department to resolve customer inquiries regarding warranty coverage.
- Analyze warranty data to identify trends and recommend process improvements.
- Review and approve warranty repair orders, verifying compliance with manufacturer guidelines.
- Train new staff on warranty policies and software usage for streamlined operations.
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
Education
High School Diploma -
Pelham High School
Pelham, GA05.2009
Skills
- Claims processing
- Warranty management
- Warranty analysis
- Records maintenance
- Paperwork processing
- Claims submissions
Timeline
Warranty Administrator
Jenkins Auto Group
08.2018 - Current
High School Diploma -
Pelham High School