MARLENA MORALES
Porter Ranch,CA
Summary
Administrative professional with extensive experience supporting executives, sales teams, attorneys, real estate agents, and clients. Skilled in office operations, scheduling, reporting, document management, accounts payable, client relations, and maintaining organized, responsive administrative workflows.
Overview
31
31
years of professional experience
Work History
Office Support
Morales Real Estate Group
01.2016 - Current
- Support real estate agents and clients with day-to-day administrative and customer service needs.
- Schedule appointments, coordinate client communications, manage documents, maintain records, and organize filing systems.
Office Manager
Mercedes-Benz Van Nuys
01.2008 - 12.2011
- Worked directly with the General Manager and managed hiring processes for sales team and receptionist positions.
- Prepared month-end reports, calculated sales bonuses, and coordinated weekly sales and management meeting needs.
- Supported dealership operations and administrative logistics.
Executive Assistant
Galpin Ford
01.2004 - 12.2008
- Provided direct executive support to the Vice President and General Manager.
- Scheduled meetings, prepared month-end reporting, tracked sales team training, ordered supplies, and maintained filing systems.
- Worked closely with the sales team to support dealership productivity.
Customer Service / Accounts Payable
Empire Window Shades
01.2001 - 12.2004
- Worked with sales associates to track customer sales and discounts.
- Answered billing questions, processed customer payments, balanced customer credits, and prepared end-of-month reporting.
Executive Assistant
Glicker & Associates Law Firm
01.1999 - 12.2001
- Provided direct administrative support to attorneys and maintained court calendars.
- Scheduled client appointments and meetings, coordinated office communications, ordered supplies, and supported daily operations.
Customer Service / Leasing Department
Galpin Ford
01.1996 - 12.1999
- Scheduled lease-end appointments, assisted customers by phone, maintained filing systems, and ordered supplies.
- Worked closely with the sales team to help ensure customer satisfaction.
Education
Associate Degree -
Los Angeles Mission College
01.1999
Skills
- Executive & Administrative Support
- Office Management
- Customer Service
- Scheduling & Calendar Management
- Document & Records Management
- Month-End Reporting
- Accounts Payable
- Client Relations
- Filing Systems
- Meeting Coordination
- Conflict Resolution
- Multitasking
Timeline
Office Support
Morales Real Estate Group
01.2016 - Current
Office Manager
Mercedes-Benz Van Nuys
01.2008 - 12.2011
Executive Assistant
Galpin Ford
01.2004 - 12.2008
Customer Service / Accounts Payable
Empire Window Shades
01.2001 - 12.2004
Executive Assistant
Glicker & Associates Law Firm
01.1999 - 12.2001
Customer Service / Leasing Department
Galpin Ford
01.1996 - 12.1999
Associate Degree -
Los Angeles Mission College