Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Marlena Morris

Grand Prairie

Summary

Dynamic and detail-oriented professional with a proven track record at Chase, excelling in customer service and problem resolution. Adept at multitasking and fostering teamwork, I leverage strong communication skills and critical thinking to enhance client satisfaction and streamline operations. Committed to continuous improvement and adaptable to changing environments.

Overview

7
7
years of professional experience

Work History

Warehouse Merchandise

People Ready Staffing
10.2021 - 04.2025
  • Improved product visibility by creating eye-catching merchandise displays.
  • Adapted quickly to changing business needs by regularly rotating merchandise according to seasonal demands or managers preferences.
  • Labeling products in the warehouse stocking and picking orders as they’re being processed on the device. .

Amazon Seasonal

Receiver
11.2024 - 02.2025

• Work as a team making orders are. Being filled scanning receiving orders packing orders into boxes as they are being received.

• Stay focus as possible call on someone if you don’t understand.

• Managed time efficiently in order to complete all tasks within deadlines.

  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.

Eyemart Express / Wonolo Staffing

Scanner / Receiving
05.2023 - 09.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Excellent communication skills, both verbal and written.

Call Center Representative

Chase
08.2018 - 12.2020
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Education

Oliver Wendell Holmes High School
San Antonio, TX
2014

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Flexible and adaptable
  • Attention to detail
  • Computer skills
  • Critical thinking
  • Organizational skills
  • Active listening
  • Dependable and responsible
  • Multitasking
  • Excellent communication
  • Decision-making
  • Problem resolution

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Achieved Result by completing Task with accuracy and efficiency.

Timeline

Amazon Seasonal

Receiver
11.2024 - 02.2025

Eyemart Express / Wonolo Staffing

Scanner / Receiving
05.2023 - 09.2024

Warehouse Merchandise

People Ready Staffing
10.2021 - 04.2025

Call Center Representative

Chase
08.2018 - 12.2020

Oliver Wendell Holmes High School
Marlena Morris