Marlena Ochoa
Summary
Skilled Food and Beverage professional with strong background in restaurant, bar, catering and event planning. Advanced mixology knowledge, including craft cocktails and signature drinks. Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals.
Overview
5
5
years of professional experience
Work History
Bartender
San Pedro Social
12.2022 - Current
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Served high customer volumes during special events, nights, and weekends.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Assisted with high volume private events, including full buy outs of our facility.
- Collaborated with fellow bartenders and event staff to ensure seamless coordination and timely service during busy events.
- Maintained a professional appearance and demeanor at all times, reflecting positively on the event venue and company as a whole.
Server
Canal Street Grille
08.2022 - 11.2022
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
Bartender
Valley Inn
07.2021 - 10.2022
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Promoted special events and themed nights at the bar via social media platforms, attracting larger crowds during slow periods.
- Trained new bartenders on mixing techniques, recipes, and proper customer service etiquette for consistent service quality.
- Maintained impeccably clean, attractive and well-stocked bar area.
Server
Oakdale Golf & Country Club
11.2020 - 05.2021
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
Server
Casino M8trix
09.2019 - 10.2020
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Associates Degree -
Blinn College
Bryan, TX12.2019
High School Diploma -
John H. Pitman High School
Turlock, CA12.2016
Skills
- Highly reliable
- Strong multitasking
- Time Management
- Event Planning
- Corporate Events Planning
- Social Media Marketing
- Fast Paced Environment Adaptability
- Special Event Coordination
- Hospitality and Guest Service
- Banquet Coordination
- Event Setup
Timeline
Bartender
San Pedro Social
12.2022 - Current
Server
Canal Street Grille
08.2022 - 11.2022
Bartender
Valley Inn
07.2021 - 10.2022
Server
Oakdale Golf & Country Club
11.2020 - 05.2021
Server
Casino M8trix
09.2019 - 10.2020
Associates Degree -
Blinn College
High School Diploma -
John H. Pitman High School