Marlena Ostrowska
banker
Newton Highlands,MA
Summary
Dedicated Banker well-versed in setting up new customer accounts, following security protocols and assisting with audits. Well-organized with strong relationship-building, time management and documentation skills. Ready to bring 3 plus years experience in related role to a dynamic position at a new company. Proven success in achieving sales and service targets. Highly motivated employee with desire to take on new challenges,
Overview
3
3
years of professional experience
Work History
Banker
Citizens Bank
Chestnut Hill, MA
02.2021 - Current
- Provided customer service to bank clients, answering inquiries and resolving complaints.
- Developed financial plans for customers based on their individual needs.
- Advised customers on various banking products and services such as loans, investments, and credit cards.
- Analyzed customer's financial information to determine the best banking products for them.
- Monitored changes in regulations affecting banks and updated policies accordingly.
- Modified, opened and closed customer accounts.
- Helped customers understand and use mobile applications and online banking.
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
Teller
Citizens Bank
Newton, MA
02.2021 - 10.2021
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
Bartender
Pier 6 Seafood and Steakhouse
Charlestown, MA
05.2017 - 03.2019
- Greeted customers and provided excellent customer service.
- Processed payments accurately and efficiently with POS system.
- Resolved customer complaints in a professional manner.
- Adhered to state regulations regarding serving alcohol responsibly.
- Attended regular training sessions to stay updated on new products or trends.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
Education
License - Beauty
Empire Beauty School - Boston
Boston, MA08-2013
High School Diploma -
North Quincy High School
Quincy, MA06-2006
Skills
Notary public
Fluent in polish language
Timeline
Banker
Citizens Bank
02.2021 - Current
Teller
Citizens Bank
02.2021 - 10.2021
Bartender
Pier 6 Seafood and Steakhouse
05.2017 - 03.2019
License - Beauty
Empire Beauty School - Boston
High School Diploma -
North Quincy High School