Marlena Rincon
Lantana,FL
Summary
Attentive with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with 5 years of hands-on experience in administrative roles.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Medical Receptionist
Ambulatory Surgery Center of Boca
Boca Raton, FL
07.2023 - Current
- Managed patient check-in and check-out, ensuring accurate demographics, consent forms, and encounter documentation.
- Verified insurance eligibility and collected copays, reducing registration delays and billing discrepancies.
- Answered high-volume calls, triaged inquiries, and routed urgent messages to appropriate staff.
- Guided patients through admission procedures, improving flow and reducing confusion in waiting areas.
- Resolved registration issues promptly, supporting efficient front desk operations and patient satisfaction.
- Trained new reception staff on scheduling, documentation, and HIPAA-compliant communication practices.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Receptionist/Circulator, Operating Room
Dr. Louis DeLuca
Boca Raton, FL
05.2021 - Current
- Delivered exceptional care to patients throughout the entire surgical lifecycle to support positive health outcomes.
- Built relationships with pre- and post-surgical patients with compassion and positive attitude.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Greeted visitors and directed to appropriate location or person.
- Ordered office supplies to purchase items and maintain appropriate levels.
- Scheduled meetings and sent invitations specifying time and location.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
Receptionist
Versailles Nail Spa
Lake Worth, FL
01.2018 - 05.2020
- Scheduled and confirmed appointments.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Processed payments and updated accounts to reflect balance changes.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Greeted visitors entering establishment to determine nature and purpose of visit.
Education
High School Diploma - Required/ Photography
Santaluces Community High School
Lantana, FL, United States05-2016
Skills
- EMR Software
- HIPAA Compliance
- Relationship Building
- Critical Thinking
- Patient Communication
- Emergency Response
Certification
American Heart association BLS Certified
Timeline
Medical Receptionist
Ambulatory Surgery Center of Boca
07.2023 - Current
Receptionist/Circulator, Operating Room
Dr. Louis DeLuca
05.2021 - Current
Receptionist
Versailles Nail Spa
01.2018 - 05.2020
High School Diploma - Required/ Photography
Santaluces Community High School