Marlena Thompson
Houston,TX
Summary
Hardworking and passionate Certified Peer Support Specialist committed to advocating for mental health and well-being. With commit to coaching of supporting peers through life challenges. Focused professional ready to provide assistance in the form of scheduling appointments, accompanying individuals to meetings and supporting the recovery process. A multitasking Peer Support Specialist offering compassion and respect while communicating effectively.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Peer Support Specialist Intern
Unlimited Visions Aftercare
08.2022 - Current
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Provided resources to support individual's upon requests, ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
- Developed strong rapport with clients, fostering a trusting environment to encourage open communication about personal challenges and goals
Certified Peer Support Specialist
Strategic Recovery Solutions
01.2024 - 03.2024
- .
- Tracked client participation in treatment services to identify attendance issues.
- Reviewed accounts and provided recommendations regarding recovery actions.
- Led engaging support groups tailored to participants'' unique needs, promoting healthy coping skills and strategies for maintaining wellness.
- Enhanced client recovery by providing emotional and practical support in both group and one-on-one settings
- Supported clients in building resiliency through skill-building exercises emphasizing problem-solving techniques and adaptive coping strategies
- Maintained accurate records of client interactions according to organizational guidelines, protecting confidentiality while ensuring thorough documentation for continuity of care purposes
Customer Service Representative
Burnett Specialists
02.2015 - 06.2022
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
Education
No Degree - Chemical Dependency Program
Houston Community College
Houston, TXSkills
- Recovery Coaching
- Individual Recovery Plans
- Monitoring Recovery
- Peer Support
- Recovery planning
- Resource Navigation
- Peer Advocacy
- Relationship-building skills
- Documentation And Reporting
- Rapport Building
Certification
- Texas Certified MHPS/RSPS Peer Specialist
- Harm Reduction Training
- CMBS/RDP
- MARS/MAT CERTIFIED
Timeline
Certified Peer Support Specialist
Strategic Recovery Solutions
01.2024 - 03.2024
Certified Peer Support Specialist Intern
Unlimited Visions Aftercare
08.2022 - Current
Customer Service Representative
Burnett Specialists
02.2015 - 06.2022
No Degree - Chemical Dependency Program
Houston Community College
- Texas Certified MHPS/RSPS Peer Specialist
- Harm Reduction Training
- CMBS/RDP
- MARS/MAT CERTIFIED
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