MARLENA THOMPSON
Houston
Summary
Focused professional ready to provide assistance in the form of scheduling appointments, accompanying individuals to meetings and supporting the recovery process. Offering more than 15 years of sobriety and ready to help others reclaim lives through use of proper services. Skilled in developing recovery plans, conducting assessments and documenting progress. Committed to advocating for mental health and well-being of clients.
Overview
3
3
years of professional experience
Work History
Certified Peer Support Specialist
Real Comfort Living LLC
01.2023 - Current
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Handled customer inquiries and suggestions courteously and professionally.
Certified Peer Support Worker
Strategic Recovery Solution
01.2024 - 04.2024
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
- Increased awareness of and supported participation in self-help and advocacy organizations.
Customer Service Representative
Results Companies
10.2023 - 03.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Volunteer/Peer Support Volunteer
Unlimited Visions Aftercare
07.2021 - 01.2022
- Functioned as point of contact for customers seeking service and qualifying home-based needs.
- Managed time independently and completed tasks and documentation within identified timeframes.
- Answered phones and assisted walk-in customers.
- Performed work functions by creating, maintaining and closing service calls.
Education
No Degree - Nursing
Houston Community College
Houston, TX06-1999
High School Diploma -
Sweeny High School
Sweeny, TX05-1996
Skills
- Issue Resolution Abilities/ Technical knowledge
- Effective/Active Listening
- Communication
- Privacy and Confidentiality
- Microsoft Words/ Workspace
Timeline
Certified Peer Support Worker
Strategic Recovery Solution
01.2024 - 04.2024
Customer Service Representative
Results Companies
10.2023 - 03.2024
Certified Peer Support Specialist
Real Comfort Living LLC
01.2023 - Current
Volunteer/Peer Support Volunteer
Unlimited Visions Aftercare
07.2021 - 01.2022
No Degree - Nursing
Houston Community College
High School Diploma -
Sweeny High School
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