Marlene Aponte
Manager
Atlanta,GA
Summary
Highly enthusiastic customer service professional with 30 years client interface experience.
Dedicated Airbnb Host with over two years of experience liaising with property guests, achieving top satisfaction, referrals and repeat business.
Overview
18
18
years of professional experience
Work History
Management/Business Owner/Airbnb Host/Artist
Self-employed
Atlanta, GA
03.2021 - Current
- Manage/Host 5star Airbnb studio.
- Accommodate last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Optimized guest experience by inspecting properties prior to guest stays, coordinating repairs, and upgrades.
- Customize studios in accordance with luxury and quality standards, continuously surpassing guest expectations.
- Greet and assist guests by gathering information pertaining to reservations or requests.
- Establish and uphold high standards, promoting great customer service and assistance to guests.
- Handle guest complaints and offer complimentary services to maintain high guest satisfaction rates.
- Maintain well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Implement successful strategies to increase customer satisfaction.
- Solicit and review guest feedback and promptly resolved complaints.
- Implement successful strategies to increase customer satisfaction.
- Create commission paintings and caricatures petitioned by guests as well as for Instagram followers
- Run my own boutique called Cambola's Mini Boutique where I sell creative and original household pieces as well as wearable art.
Certified Medical Interpreter
Atrium Healthcare
02.2006 - 03.2021
- Served as English and Spanish medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Followed ethical codes to protect confidentiality of patient medical information.
- Maintain highly empathetic client relationships and continue to earn reputation for exceeding excellence in patience experience while adhering to core values of company.
- Equipped healthcare providers with cultural information to promote appropriate provision of health services.
- Verified understood medical information for patients by simplifying any jargon.
- Stayed current on new expressions and cultural changes impacting language translation.
- Collaborated with team to translate series of documents from English to Spanish.
- Translated documents about treatment directions and helped non-English speaking patients fill out medical forms.
Education
Associate of Applied Science - Graphic Design
Central Piedmont Community College
Charlotte, NC05.1993
Skills
- Customer Service Expert
- Excellent Telecommunication
- Passionate about serving and helping others
- Self-Motivated
- Active Listening
- Attention to Detail
Accomplishments
Bought my first home in Charlotte, NC at the age of 26.
Bought a second property, while still owning my home.
As a self agent sold the two properties.
Bought my third property and relocated to Atlanta, Ga.
Converted my new home into an income generating property. In less than two and a half years, renovated three bedrooms rooms into cozy, fully functional rental studios. Converted the outside patio into an art studio and a boutique, where I create commission work as well as wearable art.
Display my art work in social media and in art expositions.
Performed in different venues around Charlotte, NC, as a professional dancer in folk Puertorican dance.
My goal for this year is to work remotely as well as to continue in the performing arts and join a dance group and perform in Atlanta.
Timeline
Management/Business Owner/Airbnb Host/Artist
Self-employed
03.2021 - Current
Certified Medical Interpreter
Atrium Healthcare
02.2006 - 03.2021
Associate of Applied Science - Graphic Design
Central Piedmont Community College
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