Marlene Armenta
Tucson,AZ
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
10
10
years of professional experience
2019
2019
years of post-secondary education
Work History
Costumer service representative
Everise
Tucson, Az
08.2018 - Current
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided accurate information about products and services to customers.
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Crew Trainer
McDonalds
Tucson, Az
06.2015 - 08.2018
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Provided ongoing coaching and mentoring to crew members to increase productivity levels.
- Organized team building activities to foster a positive work environment among crew members.
- Encouraged open communication between trainees and management throughout the learning process.
- Planned and delegated group and individual work assignments to trainees.
- Adapted training approaches to accommodate individual learning needs.
- Provided ongoing mentorship to crew members, enhancing team performance.
Education
Associate of Applied Science - Massage Therapy
Pima Community College
Tucson, AZ 08.2013 - 05.2016
Associate of General Studies -
Pima Community College
Tucson, AZ 08.2013 - 05.2016
Amphitheater High School
Tucson, AzSkills
- Customer relationship management
- Problem solving
- Technical support
- Team collaboration
- Stress management
- Effective communication
- Time management
- Consecutive interpretation
- Empathy and patience
- Call center experience
- Flexibility and adaptability
- Active listening
- Bilingual communication
- Multitasking
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Costumer service representative
Everise
08.2018 - Current
Crew Trainer
McDonalds
06.2015 - 08.2018
Associate of Applied Science - Massage Therapy
Pima Community College
08.2013 - 05.2016
Associate of General Studies -
Pima Community College
08.2013 - 05.2016
Amphitheater High School