Marlene Benjamin Okoro
Moorefield Station,VA
Summary
Orderly and committed administrative assistant with over 13 year's offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
16
16
years of professional experience
Work History
Administrative Specialist
TJFACT-Inc.
Springfield, VA
04.2017 - Current
- Responded to customer emails with accurate product and service information.
- Answered incoming customer inquiries regarding product and service information.
- Followed up with customers after transactions to ensure satisfaction levels were met.
- Processed returns, refunds, exchanges according to company policies and procedures.
- Analyzed customer feedback data to identify areas for improvement in products or services offered.
- Tracked key performance indicators related to customer service operations using various reporting tools.
- Monitored inventory levels of office supplies and ordered replenishments when necessary.
- Maintained contact lists of vendors, customers and other stakeholders as required by the organization's policies.
- Updated website content regularly with new information about products or services offered by the company.
Administrative Support Specialist
TechSource - Inc.
Falls Church, VA
04.2008 - 04.2017
- Tracked turning point and project completion status to include communications with internal/external customers
- Championed multiple key projects simultaneously with ever-expanding scope and changing environments
- Managed annual, quarterly, and other periodic reporting requirements, including program reviews, providing programmatic input, and coordinating site meetings associated with program deliverables
- Proofread various documentations for accuracy of information and presentation, and streamlined processes, ensuring the team works as efficiently as possible
- Independently researched queries/issues as assigned and provided results in avariety of formats
- Responded to routine and non-technical requests for information such as status or reports, suspense dates for matters requiring compliance
- Identified similar records schedules, consolidated descriptions, and resolved conflicts in desposition instructions.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Scheduled appointments between clients and customers and internal staff members.
- Answered questions from customers regarding products and services offered by the company.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Education
Bachelor of Science in Computer Programming -
Univeristy of Pheonix – Online Campus
Skills
- Critical/Logic Thinking
- Problem Solving
- Time Management
- Communications
- Team Building
- Order Processing
- Proficient in MicroSoft
- Office Record Management
- Customer Relations
- Verbal Communication
- Administrative Support
- Customer Service
- Customer Relationship Management (CRM)
Timeline
Administrative Specialist
TJFACT-Inc.
04.2017 - Current
Administrative Support Specialist
TechSource - Inc.
04.2008 - 04.2017
Bachelor of Science in Computer Programming -
Univeristy of Pheonix – Online Campus
Similar Profiles
Marlene Benjamin OkoroMarlene Benjamin Okoro
Administrative Specialist at TJFACT-Inc.Administrative Specialist at TJFACT-Inc.
Rosana PattonRosana Patton
LOGISTIC MANAGEMENT SPECIALIST at SAWTST / TJFACTLOGISTIC MANAGEMENT SPECIALIST at SAWTST / TJFACT
Gerrid LandayanGerrid Landayan
Data Center Technician at BytedanceData Center Technician at Bytedance
Casey LynottCasey Lynott
Sr. Director of Client Services at 3Pillar GlobalSr. Director of Client Services at 3Pillar Global
Brianna Channon DuncanBrianna Channon Duncan
Guest Advocate / Fulfillment Team Member at TargetGuest Advocate / Fulfillment Team Member at Target