Marlene Betancourt
Myrtle Beach,SC
Summary
Dedicated healthcare professional experienced in patient care coordination and client relationship management. Known for strong communication skills and adaptability, consistently improving service delivery and operational efficiency in fast-paced environments. Very dedicated to workplace satisfaction.
Overview
11
11
years of professional experience
Work History
Prestige Beauty Advisor
Ulta
Myrtle Beach, SC
11.2024 - Current
- Advised clients on beauty products, tailoring recommendations to individual needs.
- Taught customers how to apply makeup and recommended optimal products.
- Delivered exceptional customer service, enhancing client relationships and loyalty.
- Collaborated with team members to achieve monthly sales targets and consistently exceed performance goals.
- Led promotional events, increasing brand awareness and attracting new clientele.
- Trained new staff on product knowledge and sales techniques, improving team performance.
- Managed inventory levels, ensuring optimal stock availability for high-demand items.
- Maintained a clean, organized, and visually appealing store environment to promote positive customer experiences.
- Processed payments, entering sales in register for prompt customer service.
EIS Patient Care Connector
Little River Medical Center
Little River, SC
08.2021 - Current
- Provided testing services for patients in Early Intervention Services, supporting timely diagnosis and treatment.
- Coordinated patient appointments and follow-ups to enhance continuity of care.
- Facilitated communication between patients and healthcare providers, enhancing service delivery and patient satisfaction.
- Connected patients with appropriate community resources, enhancing their overall well-being and support network.
- Developed educational materials for patients to improve health literacy and self-management skills.
- Assisted in implementing workflow improvements, contributing to smoother operations and better patient care.
- Assisted in completing and maintaining care management contracts during and after patient's hospitalization.
- Utilized ECW software for patient management
- Knowledgeable of Ryan White funding/services
- Stayed calm under pressure and successfully dealt with difficult situations.
Assistant Manager
Nakato's Resturant
Myrtle Beach, SC
05.2021 - 12.2021
- Decided on hiring, discipline, coaching, and management of associates
- Advised senior management on staffing needs and resolved employee issues
- Built loyal clientele through exceptional service and satisfaction
- Monitored cash management and reviewed expenses for optimum budget tracking
- Balanced cash register from opening to closing shift
Front Desk Receptionist
Magnolia Ob/Gyn LLC Of Myrtle Beach
Myrtle Beach, SC
09.2015 - 07.2021
- Greeted patients and managed front desk operations to ensure efficient appointment scheduling.
- Assisted with patient check-in processes, enhancing overall patient experience and flow.
- Managed multi-line phone system, directing calls to appropriate staff while maintaining professionalism.
- Maintained accurate patient records and confidential information in compliance with HIPAA regulations.
- Trained new front desk staff on procedures and use of office management software for improved efficiency.
- Coordinated communication between medical staff and patients, ensuring clear understanding of treatment plans.
- Scheduled (20-50) patients a day
Education
GED -
Myrtle Beach High
Myrtle Beach, SCNo Degree -
Horry Georgetown Technical College
Myrtle Beach, SCSkills
- Retail sales strategies
- Exceptional customer service
- Point of sale management
- Client relationship building
- Appointment scheduling
- Inventory management
- Healthcare Experience
- Medical terminology
- Multitasking
- Problem-solving
- Strong communication skills
- Team collaboration
- Adaptable to change
- Bilingual
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Prestige Beauty Advisor
Ulta
11.2024 - Current
EIS Patient Care Connector
Little River Medical Center
08.2021 - Current
Assistant Manager
Nakato's Resturant
05.2021 - 12.2021
Front Desk Receptionist
Magnolia Ob/Gyn LLC Of Myrtle Beach
09.2015 - 07.2021
GED -
Myrtle Beach High
No Degree -
Horry Georgetown Technical College