Marlene Broaddus
Plymouth Meeting,PA
Summary
Reliable Control Center Manager seeking Assistant Director position. Offering excellent communication skills and good judgment. Organized, dependable & able to manage multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Control Center Manager
Southeastern Pennsylvania Transportation Authority
Phila, PA
02.2011 - Current
- Qualified as a Backfill Chief (Assistant Director) in Oct 2015.
- Trained employees on proper performance of Card system and using the radio.
- Trained new employees on proper protocols and customer service standards.
- Supervised up to 5 employees on any shift.
Transit Bus Operator
Southeastern Pennsylvania Transportation Authority
Philadelphia, PA
04.2004 - 02.2011
- Provided passenger assistance, collected fares and offered schedule and route information.
- Operated with safety and skill to avoid accidents and delays.
- Completed regular inspections.
- Maintained clean and neat bus for passenger comfort.
- Followed schedules precisely to completely daily routes.
- Maintained frequent contact with dispatch to receive instructions and report on delays or incidents.
Bank Teller/ATM Coordinator
Citizens Bank Of Philadelphia
Philadelphia, PA
11.1999 - 04.2004
- Maintained friendly and professional customer interactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Offered friendly and efficient service to customers, handled challenging situations with ease..
- Maintained excellent attendance record, consistently arriving to work on time.
Education
Associate of Arts - Business Management
University of Phoenix
Tempe, AZ08.2013
High School Diploma -
Benjamin Franklin High School, Philadelphia Pa
Philadelphia, Pennsylvania06.1990
Skills
- Training Management
- Quality Assurance
- Verbal and Written Communication
- Decision Making
- Multitasking and Prioritization
Timeline
Control Center Manager
Southeastern Pennsylvania Transportation Authority
02.2011 - Current
Transit Bus Operator
Southeastern Pennsylvania Transportation Authority
04.2004 - 02.2011
Bank Teller/ATM Coordinator
Citizens Bank Of Philadelphia
11.1999 - 04.2004
Associate of Arts - Business Management
University of Phoenix
High School Diploma -
Benjamin Franklin High School, Philadelphia Pa
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