MARLENE CHARLES
Busch Gardens Williamsburg Va
Colonial Heights,VA
2
Languages
7
years of professional experience
Goal-oriented professional with strong expertise in customer service, staff management, and training. Proven ability to enhance guest experiences and implement effective process improvements.
Work History
Supervisor in Merchandise
11 Months- Supervised daily operations to ensure optimal guest experiences and adherence to safety standards.
- Trained and mentored team members on operational procedures and customer service excellence.
- Managed inventory control, ensuring adequate supplies for seamless park operations and attractions.
- Implemented process improvements that enhanced workflow efficiency across multiple departments.
Dental Assistant
3 Years 6 Months- Prepared treatment rooms and sterilized instruments to ensure compliance with infection control protocols.
- Assisted in patient management and comfort during dental procedures.
- Educated patients on post-operative care and oral hygiene practices to promote health outcomes.
- Coordinated with dental team to schedule appointments and manage patient records efficiently.
Service Advisor
7 Months- Provided exceptional customer service by addressing inquiries and resolving concerns promptly.
- Educated clients on vehicle maintenance needs and recommended appropriate services based on assessments.
- Coordinated service appointments, ensuring optimal scheduling for technicians and customers.
- Collaborated with technicians to communicate repair progress and status updates effectively.
Personal Assistant to the Managing Director
1 Year- Coordinated complex schedules for Managing Director, ensuring optimal time management and meeting efficiency.
- Managed correspondence, prioritizing communications to facilitate timely responses and action items.
- Prepared comprehensive reports, synthesizing information to support strategic decision-making processes.
- Organized travel arrangements, optimizing itineraries to reduce costs and enhance convenience for executive travel.
Marketing Assistant
7 Months- Conducted market research to identify trends and consumer preferences, informing strategy adjustments.
- Assisted in developing and implementing marketing campaigns to enhance brand visibility.
- Maintained social media accounts, engaging with audiences and promoting brand messages effectively.
- Collaborated with team members to brainstorm creative content for promotional materials and advertisements.
Education
Associate of Science - Dental Hygiene
High School Diploma
Skills
Customer service
Staff management
Training and mentoring
Appointment scheduling
Product merchandising
Sales analysis
Inventory management
Visual merchandising
Event coordination
Goal oriented
Infection control proficiency
Equipment sterilization
Staff scheduling
Customer engagement
Impression taking
Instrument sterilization
Process optimization
Customer service excellence
Team leadership
Languages
English
Full Professional
shona
Full Professional
Interests
Gardening
Enjoying the art of baking and pastry-making
experimenting with recipes.
Hiking
Music
Watching Movies and TV Shows
Baking
Timeline
Supervisor in Merchandise
Busch Gardens Williamsburg Va
09.2025 - CurrentRead More
Dental Assistant
Eastend Dental Surgery(Dr Masunda)
02.2022 - 08.2025Read More
Service Advisor
Silverstar Mercedes
06.2020 - 01.2021Read More
Personal Assistant to the Managing Director
Zimpost
06.2019 - 06.2020Read More
Marketing Assistant
Zimpost
06.2019 - 01.2020Read More
Christ Ministries
High School Diploma
Read More
Midlands State University
Associate of Science from Dental Hygiene
Read More