Marlene Cherry Peek
Brandon
Summary
Dynamic professional with extensive experience as an Administrator at Country Way Village Preschool, excelling in contract management and financial oversight. Proven ability to enhance customer satisfaction and streamline operations. Skilled in data analysis and conflict resolution, ensuring compliance and quality performance in educational settings. Committed to fostering positive relationships and continuous improvement.
Overview
33
33
years of professional experience
Work History
Administrator/Director
Country Way Village Preschool
Tampa, FL
01.1998 - 02.2026
- Managed daily administrative tasks ensuring smooth preschool operations.
- Coordinated communication between parents and staff to enhance engagement.
- Organized educational materials and resources for classroom activities.
- Supported enrollment processes and maintained accurate student records.
- Implemented filing systems that improved document retrieval efficiency.
- Conducted routine inventory checks for supplies, maintaining adequate stock levels.
- Facilitated training sessions for new staff on operational procedures and policies.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
- Streamlined invoice processing, reducing average payment turnaround time.
- Organized and executed quarterly staff training sessions, keeping team informed on latest administrative protocols and technology.
- Implemented customer feedback system, leading to improved service delivery and customer satisfaction.
- Oversaw maintenance of office equipment, minimizing downtime due to malfunctions or repairs.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Generated reports detailing findings and recommendations.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Developed and implemented curriculum enhancements to improve student engagement and learning outcomes.
- Led staff training sessions to promote best practices in early childhood education.
- Streamlined communication processes between parents, staff, and administrators for seamless operations.
- Monitored compliance with state regulations and standards to ensure program quality.
- Fostered a positive learning environment by encouraging collaborative teaching methods among staff.
- Evaluated educational programs for effectiveness and introduced necessary improvements based on feedback.
- Established partnerships with local organizations to enhance community involvement in preschool activities.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Auto Insurance Agent
Kilbride Insurance Agency
Tampa, FL
07.1996 - 01.1998
- Collaborated with underwriters to ensure timely approval of policy applications.
- Developed strong relationships with clients, enhancing customer retention rates.
- Maintained up-to-date knowledge of industry regulations and market trends.
- Conducted regular follow-ups with clients to secure satisfaction and loyalty.
Auto Insurance Agent
Amscot
Tampa, FL
06.1993 - 07.1996
- Assisted clients in understanding policy options and coverage details.
- Processed insurance applications and renewals with accuracy and efficiency.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Educated clients on risk management strategies to minimize potential losses.
Education
High School Diploma -
Armwood High School
Seffner, FL05.1991
Skills
- Customer service
- Data entry
- Recordkeeping and file management
- Documentation and reporting
- Decision-making
- Office management
- Personable and approachable
- Data confidentiality
- Document management
- Staff management
- Schedule coordination
- Conflict resolution
- Work Planning and Prioritization
- Scheduling
- Employee supervision
- Data analysis
- Problem-solving
- New hire onboarding
- Document control
- Bookkeeping
- Mail handling
- Budget management
- Timesheet processing
- Events coordination
- Operations management
- Continuous improvement
- Supplies ordering
- Flexible schedule
- Executive support
- Record preparation
- Financial oversight
- Technical documentation
- Contract processing
- Program management
- Expense reporting
- Policy writing
- Verbal and written communication
- Inventory control
- Financial reporting
- Policy implementation
- Payroll administration
- Honest and ethical
- Email management
Timeline
Administrator/Director
Country Way Village Preschool
01.1998 - 02.2026
Auto Insurance Agent
Kilbride Insurance Agency
07.1996 - 01.1998
Auto Insurance Agent
Amscot
06.1993 - 07.1996
High School Diploma -
Armwood High School