Mercedes Ferguson
Milwaukee,WI
Summary
Focused Administrator committed to maintaining productive and quality-driven environment. Collaborative and versatile professional with expertise in employee relations, strategic planning, childcare professionalism and report preparation. Skilled at easily transcending cultural differences. Personable Administrator offers calendar and personnel management expertise coupled with outstanding communication and multitasking abilities. Proactive and independent professional commended for consistently resolving employee challenges with innovative solutions. Flexible and adaptable to changing priorities.
Overview
10
10
years of professional experience
Work History
Administrator/Director
Abundant Dreams Childcare Center
Milwaukee, WI
05.2022 - Current
- Assisted in the development of new administrative systems, procedures and policies.
- Maintained filing system for important documents such as contracts and invoices.
- Coordinated meetings, conferences, travel arrangements.
- Provided general administrative support to staff members.
- Organized special events such as company parties or trips for employees.
- Updated databases with new employee information, job changes and terminations.
- Processed payroll information according to established guidelines.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Conducted regular meetings with staff to discuss strategies for improving quality of childcare services.
- Developed and implement childcare annual curriculum
- Maintained accurate records of children's attendance, health information and developmental progress.
- Provided guidance for parents on child development issues.
- Coordinated daily activities such as meals, rest periods, outdoor playtime and learning activities.
- Created a safe, nurturing environment for children by providing appropriate supervision of their activities.
Office Administrative Assistant
MacPyles Corporation
Milwaukee, WI
09.2021 - 09.2022
- Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
- Organized and maintained filing systems, both paper and electronic.
- Prepared documents such as correspondence, presentations, spreadsheets, reports and other materials using Microsoft Office applications.
- Assisted with scheduling meetings and appointments for the office staff.
- Managed employee records including payroll information, attendance tracking, vacation time requests.
- Provided support to other departments by completing clerical tasks as needed.
- Maintained confidentiality of sensitive data in accordance with company policies.
- Performed administrative duties such as photocopying, faxing documents and mailing packages.
- Developed forms and procedures to improve workflow efficiency.
- Set up new hire paperwork according to company standards.
- Responded promptly to customer inquiries via email or phone.
- Answered phones to direct callers, schedule appointments and provide general office information.
- Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.
- Managed McDonald's store customer complaints.
Education
Master of Arts - Christian Studies
Wisconsin Christian Technical College
Milwaukee, WI10.2022
Bachelor of Science - Christian Counseling
Life Christian University
Lutz, FL10.2021
Skills
- Employee Supervision
- Customer Service
- Policy Writing
- Office Administration
- Staff Hiring
- Staff Management
- Classroom Management
- Curriculum Development
- Program Development
Affiliations
- Dance Coach (Milwaukee Lutheran High School, AFCI, POP community dance squad)
Accomplishments
- Leadership Award (AFCI Milwaukee)
Certification
- WI Registry DPI Trainer Endorsement
References
References available upon request.
Timeline
Administrator/Director
Abundant Dreams Childcare Center
05.2022 - Current
Office Administrative Assistant
MacPyles Corporation
09.2021 - 09.2022
Master of Arts - Christian Studies
Wisconsin Christian Technical College
Bachelor of Science - Christian Counseling
Life Christian University
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