Hi, I’m
Marlene Goldsborough
Blandon,United States
Summary
Detail-oriented administrative professional with superb people-skills and public relations experience. Organized and efficient with 25+ years of experience in sales administration, management, data processing and analysis, proficient in Excel, Access and multiple software applications. Decisive and analytical problem-solver, multi-talented office administration skills and experience in employee management and training as well. Fast learner and committed to continuous, self-directed learning.
Overview
27
years of professional experience
Work History
Edge Insights Inc
Adminstrative Support Specialist
04.2016 - Current
Job overview
- Create Excel documents to assist with monitoring monthly utility rates and present information to clients with over 60 individual locations.
- Produce monthly audits for over 30 clients using advanced Excel spreadsheet functions to compare actual charges with contracted rates.
- Create billing spreadsheets of shared savings for accounts receivable department.
- Electronically download invoices from various vendor portals.
- Audit accounts each month and pursue credits for overcharges with vendors.
- Update contract terms in Microsoft Access based software and Excel spreadsheets upon contract renewal.
- Participate in meetings to understand department needs and contract renewals, client specifics, etc.
- Perform various administrative duties to assist department manager.
GT Church
Cafe Manager
02.2014 - 07.2016
Job overview
- Managed and trained over 20 cafe employees to provide excellent customer service.
- Directed food preparation, maintained inventory and well organized supply areas.
- Increased business by 25% with creation of new menu items.
- Secured daily cash by verifying totals and making nightly deposits.
- Maintained register pricing system.
- Ran reports for daily sales, inventory, and p&l statements for CFO.
- Handled business administration functions such as cash register counting and supply ordering.
- Assessed cost of ingredients for items sold.
- Maintained ServSafe certification to adhere to federal regulations.
Sweet Street Desserts
Sales Contracts Administrator
02.2003 - 09.2013
Job overview
- Administrative Assistant to Sales Team and National Sales Director.
- Processed contracts and rebates with AP and AR departments through data entry and contract auditing.
- Analyzed and managed over 100 invoices per month for various Restaurant LLC groups.
- Managed phone and email correspondence and handled incoming and outgoing mail, shipping and faxes.
- Interacted with vendors to manage rebates and credits for customers.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Compiled Excel reports for program leaders.
Resaleables, Inc.
Administrative Assistant/Database Admin
02.2001 - 02.2003
Job overview
- Administrative Assistant to CEO.
- Maintained pricing database with accuracy and efficiency using Access database, adding hundreds of new products weekly.
- Drafted reports for upper management as directed.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and pricing data.
- Answered phone, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Demonstrated leadership skills in managing projects from concept to completion
Damage Recovery Systems
Manager of Data Entry - Damage Control Auditing
01.1996 - 02.2001
Job overview
- Started as data entry employee and was promoted in first month to manager.
- Partnered with CFO to create new department for damage control invoicing.
- Hired new employees and performed training and scheduling.
- Managed work flow by electronically and manually retrieving work for data entry and batching for each employee.
- Developed and maintained relationships with customers and suppliers.
- Ran pricing analysis and reports for customers.
- Maintained back end pricing database through Microsoft Access.
- Created employee procedure manuals for department.
- Assisted software developers with creating customized damage control software to replace old system of data analysis.
- Assessed software bugs and compiled findings along with suggested resolutions for development team members.
- Created user manuals for custom software.
- Traveled nationally to various Fortune 500 companies to train accounting personnel to utilize software and run reports.
Education
Pottsgrove Senior High SchoolPottstown, PA
High School Diploma
University Overview
- Advanced and Business classes
- Honor Roll
- Early Graduate
Maxwell Institute Computer Learning CenterEast Norriton, PA
Certified Computer Operator from Computer Operations
Skills
- Administration and Management
- Sales and Marketing Support
- Accounts Payable and Accounts Receivable Support
- Data Acquisition
- Data Processing
- Troubleshooting and Error Identification
- Microsoft Excel Expertise and Access experience
- Attention to Detail
- Verbal and Written Communication
- Time Management
- Employee Training
- Managing Multiple Tasks
Additional Information
Through my community involvement, I am well versed in planning events and training and scheduling volunteers. I also have experience in giving presentations, teaching classes and leading groups.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Adminstrative Support Specialist
Edge Insights Inc
04.2016 - Current
Cafe Manager
GT Church
02.2014 - 07.2016
Sales Contracts Administrator
Sweet Street Desserts
02.2003 - 09.2013
Administrative Assistant/Database Admin
Resaleables, Inc.
02.2001 - 02.2003
Manager of Data Entry - Damage Control Auditing
Damage Recovery Systems
01.1996 - 02.2001
Pottsgrove Senior High School
High School Diploma
Maxwell Institute Computer Learning Center
Certified Computer Operator from Computer Operations
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